VIRGIN ATLANTIC RESPONDS:

We’d like to apologise to Ms Lear for any inconvenience she may have experienced during her recent interactions withVirgin Atlantic. We have recently updated our technology systems and are aware of a few issues that we are working hard to resolve to ensure that everything runs smoothly for our customers and our people. We’d like to thank Ms Lear for her patience and should she want to provide further feedback, we encourage her to visit virginatlantic.com.