NEW CLUB EUROPE CATERING

POST Martyn Sinclair DATE March 27, 2017 21:13

Today I experienced the new catering for afternoon

The four finger sandwiches have been changed to two and half sandwiches. There are now two fat fingers, clearly the bread thickness has been doubled & 1 open sandwich plus a cake. Scones have gone. I have never seen Club Europe cabin crew look so embarrassed offering this (sub) standard level of catering.

However, a little bit of sunshine was the alternative – a small (and I mean small) plate of meats, scotch egg and cheese – a cut down version of the new alternative longhaul breakfast (well it was available on my last longhaul). I didn’t take either. BA really are in a class of their own – but on the basis the flights were free (courtesy of avios, i really shouldn’t complain).

Has any one seen any other changes in catering.

conc001 March 27, 2017 23:16

Friend of mine works as cabin Crewe at BA. Recently getting fed up with all the cuts and had a very difficult passanger.

Lugano Pirate March 28, 2017 08:08

I think you have every reason to complain Martyn. We all kid ourselves (myself included) the flights are free thanks to Avios/Miles/Points but they’re not. We pay for those miles in the tickets we purchase.

on the run home March 28, 2017 09:28

I think we have seen this gradual slide of quality in the economy cabin, so that the offering became so poor, customer feedback indicated passengers would like to buy on board instead. Is this a tactic so that the bean counters can say, that due to customer demand, and lack of satisfaction, we can scrap CE food/CE product, and have a one class service like Aer Lingus.

I have now decided to make Silver my target, then use BA as a last resort, and only when schedule and destination favour BA. You can upset of some customers some of the time, but not all the customers all of the time. The shareholders will like it short term, but the long term damage is going to huge and difficult to put right (and expensive).