MANCH­ESTER T1: A HELLISH EX­PE­RI­ENCE

Business Traveller (India) - - INBOX -

POST PatJor­dan DATE June 17, 2017 00:17

My wife and I ar­rived at Manch­ester Air­port T1 on Fri­day 16th June 2017 at ap­prox­i­mately 1800, and were im­me­di­ately struck by the masses of peo­ple queu­ing to en­ter the build­ing. We put this down to it be­ing a busy Fri­day evening and thought no more of it.

We went to the Aer Lin­gus desk and checked in our lug­gage, and within a cou­ple of min­utes ap­proached the se­cu­rity screen­ing area. We were hor­ri­fied to see the mas­sive crowds of peo­ple queu­ing to en­ter se­cu­rity. Thank­fully, we had ac­cess to the Fast Track se­cu­rity and we en­tered and joined a queue.

This queue moved in­cred­i­bly slowly and it took al­most 90 min­utes to fi­nally clear se­cu­rity. This was Fast Track, and we heard pas­sen­gers in the other queue say­ing that they had waited over two and a half hours.

Dur­ing this time, there were nu­mer­ous an­nounce­ments ad­vis­ing pas­sen­gers to re­move de­vices, etc from bags so as to speed up the se­cu­rity process. What a joke!

At no time was there any an­nounce­ment to ex­plain this de­lay. We were con­fined inside a very hot area with no cool air, no of­fer of drinks or water (this was es­pe­cially shame­ful as there were many el­derly and preg­nant pas­sen­gers in this very un­com­fort­able area).

When we fi­nally reached the screen­ing area, I was met by a very friendly op­er­a­tive whom I asked the rea­son for this de­lay. He ex­plained that it was due to the air­port be­ing very busy.

This is to­tally un­ac­cept­able: Air­port man­age­ment have in­for­ma­tion on the pre­cise num­ber of pas­sen­gers due to check in at any given time. That such a large crowd was al­lowed to con­gre­gate in the departures area was a se­ri­ous health haz­ard.

Be­ing con­fined in a very warm air­less area with no ac­cess to water, and be­ing de­nied the most ba­sic in­for­ma­tion is a dread­ful way to treat pay­ing cus­tomers.

In all my time trav­el­ling through air­ports (in­clud­ing the USA post 9/11) I have never had such a ter­ri­ble ex­pe­ri­ence.

The man­age­ment of Manch­ester Air­port should hang their heads in shame at this de­ba­cle. My wife and I both love vis­it­ing the UK. On foot of our ex­pe­ri­ence to­day, we will cer­tainly think twice about fly­ing out of Manch­ester.

FDOS_UK June 17, 2017 07:49

Pat, with the very great­est of re­spect, your ex­pe­ri­ence was sim­i­lar to the one my wife and I had en­ter­ing Ire­land through Dublin T1 recently on a Satur­day morn­ing. This was queue­ing to show a pass­port to the Garda (so they know we didn’t need to show a pass­port in the CTA). The Ir­ish Govern­ment should hang their head in shame for this dys­func­tional process.

It is not ac­cept­able, but hap­pens a lot more than we re­alise, as our sam­ple sizes are mi­nus­cule to the over­all sit­u­a­tion.

T1 at MAN can get very busy, so can T3 (T2 may do, but I hardly ever use it, so can­not rea­son­ably com­ment).

Mar­tynSin­clair June 17, 2017 09:28

Suf­fer­ing a 30 minute se­cu­rity queue is bad enough but any­thing over an hour in my hum­ble opin­ion is not ac­cept­able. There are four rea­sons why queues are long: 1. A short­age of se­cu­rity check­ers 2. Se­cu­rity ma­chines not work­ing 3. Pas­sen­gers not be­ing pre­pared and ready

for se­cu­rity 4. Too much hand bag­gage be­ing taken through I do not buy the ex­cuse that too many pas­sen­gers are trav­el­ling or the air­port is busy – it’s the job of the man­age­ment to al­low for pas­sen­ger flows in the same way, that pas­sen­gers need to be pre­pared for pass­ing a se­cu­rity check point i.e. get your stuff out ready in ad­vance… I still feel pas­sen­gers are be­ing al­lowed to take through way too much hand bag­gage….

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