HA­RASS­MENT IN BUSI­NESS CLASS CHECK-IN

Business Traveller (India) - - INBOX -

Even after hav­ing a valid busi­ness class ticket and pre-booked seats, it was amaz­ing to find that Cathay Pacific over sold busi­ness class seats and down­graded one of us to econ­omy. Cathay hadn’t in­formed us about this and after trav­el­ing the air­line for sev­eral years, this was shock­ing and un­ex­pected. I de­mand Cathay to ex­plain how can they over sell busi­ness class seats, and not in­form reg­u­lar pas­sen­gers like us in ad­vance.

The in­ci­dent has caused huge heart­burn and anx­i­ety and we de­mand for an ex­pla­na­tion be­fore we pro­ceed to the law.

The staff of­fered mea­gre cash com­pen­sa­tion as a joke dur­ing our ha­rassed mo­ments. The staff also wanted us to sign a re­ceipt whereby we ac­cept a mea­gre cash pay­ment as in­dem­ni­fi­ca­tion.

Our flight num­ber was KA169. We flew on July 23, 2017 from Kolkata to Hong Kong, with on­ward con­nec­tion to Seoul.

Sush­mita Das Kolkata

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