CATHAY PACIFIC REPLIES :

Business Traveller (India) - - INBOX -

We would like to sin­cerely apol­o­gise to Ms. Das for the in­con­ve­nience caused. There are rare oc­ca­sions when we re­quest pas­sen­gers to change the class of their book­ing. We fully un­der­stand that such sit­u­a­tions are not de­sir­able, there­fore we of­fer a full re­fund of the fare dif­fer­ence in ad­di­tion to a good­will com­pen­sa­tion. We highly value the feed­back from Ms. Das. Our cus­tomer re­la­tions team has reached out in or­der to ad­dress her con­cerns and we look for­ward to serv­ing her on-board Cathay Dragon again in the fu­ture.

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