CATHAY PACIFIC REPLIES :

We would like to sincerely apologise to Ms. Das for the inconvenience caused. There are rare occasions when we request passengers to change the class of their booking. We fully understand that such situations are not desirable, therefore we offer a full refund of the fare difference in addition to a goodwill compensation. We highly value the feedback from Ms. Das. Our customer relations team has reached out in order to address her concerns and we look forward to serving her on-board Cathay Dragon again in the future.