Alex_F. September 7, 2017 06:06

Drivers are entitled to cancel where a customer “no shows” and they collect a fee.

The problem is that drivers are cancelling on the basis that they say the customer has “no showed”, so they collect the fee automatically. Then, when there aren’t many cars around, they re-accept the request knowing they’ll get chosen again and get the ride as well. Uber doesn’t let you choose your car so you can’t reject the driver that previously cancelled on you.

I know some customers don’t show, but it appears some drivers are abusing this option even where the customer has been ready and waiting.