WHEN MY FLIGHT IS CANCELLED DUE TO ADVERSE WEATHER THAT DIDN’T ACTUALLY HAPPEN?

So BA has a habit now of cancelling flights between Glasgow and Heathrow and stick to their guns that it was bad weather and therefore it’s not their fault. However, they are cancelling a flight because bad weather has affected earlier flights that aircraft had or they have had to reshuffle aircraft and have chosen to cancel a later flight to Glasgow to accommodate their scheduling problems.

Now my question is when does it stop becoming bad weather related and start becoming the airline’s failure to have sufficient aircraft or have made plans against the forecast? If they are picking and choosing which flights to cancel then surely it’s no longer a weather issue?

BA still claims that my flights were cancelled due to adverse weather but it’s simply not true. My 0645 Glasgow to London flight tomorrow is cancelled due to bad weather at Heathrow. Fair enough but why is the 0650 flight from Edinburgh to Heathrow flying as scheduled?

Surely the weather in Heathrow is the same for both planes?

Defcon5 December 10, 2017 22:48

When I was at Heathrow today they said all short haul flights after 1600 up until 1800 would be cancelled and probably most for the rest of the day. BA – can and must do better. The UK – needs a proper airport that can manage the strains like weather we have seen in the last 24 hours.

Neither of the above will happen.

dblack14 December 10, 2017 23:44

Surely if the reason is the weather then the duration of the flight is irrelevant?

If the airport is restricting the number of flights then BA are making their own preferences on cancellations which would mean it is not out of their control to cancel or operate my flight.

There should be some clearer definition around this in the EU regulations.

StephenLondon December 11, 2017 07:09

What seems rather disingenuous of BA is that they sent their short-haul cabin crew home midafternoon, so they knew internally that short-haul flights for the rest of the day were going to be cancelled. But they didn’t manage to tell their customers, who sat waiting, waiting and waiting still, rather than giving customers the chance to bail and make alternative options. So by the time later flights were cancelled, all other options (i.e. Eurostar to BRU/PAR) were no longer an option.

BA then seem to have unplugged the phones, with many people saying they were on hold for up to 60 minutes and then phones went dead.

A crew member reported in an online forum that they had seen four de-icing machines sitting idle at LHR, as both BA and LHR were not advised that snow could fall in the LHR area. Even a basic app told us all well in advance that this might happen, how could “professionals” miss it?