GRIEVANCES WITH ORDERING ROOM SERVICE?
POST JURICA What are your pet peeves or grievances with ordering room service? I’m talking about things like your calls to room service not being answered or line being busy, being put on long holds, person on the other end not being able to answer your questions about the menu or not speaking English well enough, that sort of thing. Did any of that happen to you?
Full disclosure: I’m part of a team working on a solution to order room service via the Internet and
I am looking for ways to improve the process.
Being put through to someone at room service who speaks almost no English from the front desk sta who speak good English (big international chains).
Almost always 15-20 minutes later than said.
Worst of all, the food is almost always cold! If I really have to use room service now I go for salads.
My pet peeves for room service are  sta not clearing the tray away till the next morning – I’ve found them still outside my room in the morning from the night before.  Blanket ‘tray charge’ even for one cup of coee.
Most often, the food has arrived warm enough: that’s not a problem with me.
Jurica, thanks for your “Full disclosure”, that is open and honest of you and makes me want to reply/ help.
I try to avoid room service because the food takes an age to arrive, up to an hour sometimes, and is so often cold by the time it gets to the room. Sending it back means another wait for someone to collect it before they will prepare a fresh one which then usually arrives lukewarm.
The extra charge so often levied is also galling, and if its is for a snack it puts me o ordering it altogether.
As also mentioned, despite calling to say I’ve finished and putting the tray/trolley outside, it’s usually there the next morning along with all the other trays left outside other rooms.
In fairness, top end hotel brands such as Relais & Châteaux and The Leading Hotels of the World tend to get it right and are very quick in removing the trays.