Delhi Airport adjudged 2nd best airport by ACI

Delhi’s IGI Airport (IGIA), which was recently adjudged as the second best in 25-40 million passengers per annum (MPPA) category in the world, received the ACI ASQ Award at an awardceremony in Istanbul, Turkey on June 13, 2013. The nine-member Delhi Airport team, comprising representatives from DIAL, CISF, AOC and Air India, was present at the ceremony of this Airport Service Quality (ASQ) Awards organised by the Airports Council International (ACI) 2012. The airport scored 4.83 on the ASQ scale out of 5 points and has been recognised as the 4th Best Airport in the world, amongst 199 participating airports across all categories and 2nd Best Airport in its Category in 2012, which is remarkable progress from its ASQ score of 3.02 in 2007, ranking last in a universe of 101 airports. Expressing his delight, I Prabhakara Rao, CEO-DIAL said, “Representing an Indian airport at a globally recognised forum was really an emotional moment, something that we as IGIA community, are really proud of. It gives us immense pleasure to receive this award and we would like to convey our sincere gratitude to our passengers. “ In 2012, DIAL has managed to maintain an On-Time-Performance (OTP) of 80% which is a substantial improvement from the past. Around 34.2 million passengers passed through IGIA in 2012 .It handled almost 550,000 tonnes of cargo and over 300,000 aircraft movements during the same period.