On re­li­a­bil­ity and value for the client

Rubal Jain, Di­rec­tor, Saf­ex­press, talks about the strat­egy for cre­at­ing value for cus­tomers and the fu­ture of sup­ply chain in the eighth Ex­press Lo­gis­tics & Sup­ply Chain (ELSC) Con­clave or­gan­ised by Kamikaze in Mumbai re­cently.

Cargo Talk - - Interview - HARSHAL ASHAR

What is Saf­ex­press’ strat­egy for cre­at­ing value for cus­tomers??

Saf­ex­press works very hard to fo­cus on re­li­a­bil­ity and pre­dictabil­ity. In­fu­sion of tech­nol­ogy, train­ing and to pro­vide end-to-end sup­ply chain so­lu­tions are of prime im­por­tance. Train­ing im­parts value and Saf­ex­press also has work­shops for cus­tomers to as­cer­tain skill gap anal­y­sis, etc. train­ing to ex­e­cute per­fec­tion. The en­tire gamut is fo­cussed upon be­ing a fo­cussed In­dian or­gan­i­sa­tion, not in­ter­na­tional by choice.

What are the re­quire­ments to build a glob­ally-con­nected sup­ply chain?

There has to be an em­pha­sis on trans­parency and clar­ity across the chain. Trans­parency has to be en­sured to pro­vide smooth and sta- ble op­er­a­tions. Re­sults are not im­me­di­ate as sup­ply chain is a long term in­vest­ment. The mind­set has to be right at both ends to pro­vide ser­vice and one will see the re­sults com­ing in over a pe­riod of time. For this, it is im­per­a­tive that in­volve­ment from the level of CEO, from the most se­nior ranks, in the or­gan­i­sa­tion is present.

Do you find this Con­clave to be a suc­cess?

One can see res­o­lu­tions of cer­tain is­sues due to dis­cus­sions of the same. The Con­clave has been at­tended by CEOs of var­i­ous com­pa­nies adding a lot of value to the event, which is just bound to grow and get bet­ter over time due to huge par­tic­i­pa­tion of peo­ple from the ecosys­tem, where gaps will be bridged and the event will def­i­nitely evolve even fur­ther in the fu­ture with

What is your macro view of the E-com­merce sec­tor?

E-com­merce is here to stay. One may not see trans­ac­tional pos­i­tiv­ity im­me­di­ately, but it will after a long time; it is a long term story. The need def­i­nitely is of reach, con­ve­nience, etc. There­fore, it will sur­vive and ‘take shape over time’.

Rubal Jain, Di­rec­tor, Saf­ex­press (cen­tre) at the ELSC Con­clave in Mumbai

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