Express cargo to match e-commerce pace

The big wave is e-commerce and cashing on to this is the express logistics industry. Chander Agarwal, Joint Managing Director, TCI XPS discusses how this synergy is working and the current trends of the industry.

has also felt the need to undergo major transformations in order to stay in the competitive scenario. We, as a company, got established 15 years back and we have been using the latest ERP system, docnet, to name a few. Moreover, XPS is part of the TCS groups so it is not something which we are seeing now in our company.

We have implemented various digital initiatives to make sure that customers get seamless multichannel experiences. TCI XPS offers time definite solutions. Other companies which are coming up are trying to adopt this system. The industry has to move beyond excel sheet. It is not feasible or practical in TCI XPS because already invested enough. We have a whole network which is on the barcode scanners.

We have our own offices, 99.99 per cent companies do not have their own offices, and they have franchises. We have our own employees and all our offices are have defined our principals is very strong, our corporate governance is very strong.

Yes, it can definitely improve the efficiency because you tend to do what they expect you to do. The tie-ups with e-commerce

We have the legacy of TCI. The way we have defined our principals

is very strong, our corporate governance

is very strong

There are lot of logistical challenges which probably get sorted out in times to come but in general, it is just a whole gamut of things which are slowing down the growth of express logistics industry

companies not only improve the efficiency of logistics companies, but also help improve the delivery time and service of these companies.