CSC at your doorstep via ‘Turant’
The mobile app ‘TURANT’ was officially launched by Sanjiv Edward, Head – Cargo, DIAL and Tushar Jani, Group CEO, CSC, in the presence of around 150 members and various industry stalwarts.
Cargo Service Center (CSC) has developed a mobile app, ‘TURANT’ and a dashboard with an objective of ease of doing business for instant updates as a part of its on-going campaign ‘Redefining Customer Experience’.
Turant offers a complete tracking of shipment of both exports and imports in real time manner as it is being handled within the warehouse that includes customs, custodians, transportation and airlines/ agents operations. Venugopal Bangera, CEO, DCSC, explained the process for downloading and functionality of the application and dashboards.
“The app is developed keeping in view of taking CSC to the digital world and to have a better transformation to bring CSC at your approach,” says, Bangera, in adding, “Turant not just offers the tracking information for international and domestic but also provides the contact details and locations of all our offices.”
To strengthen the commitment on service enhancement, the company is initiating live display of flight segregation and gate-pass status. Under flight segregation for airlines, it can track live status of flights starting from ULD arrival till flight completion from their office. Under flight segregation for trade, the segregation status of all flights can be viewed through dashboards displayed at CSC’s customer care centre. And, for gate pass status, trade can view the status of their gate pass through dashboard displayed at live pre-delivery area. “We believe in advancement of our IT system for more transparency and presence in the trade,” adds Bangera. The initiative of the mobile app and dashboards were much appreciated and applauded by the trade.