Holistic infrastructure need of the hour
Managing Director, SLS Skyways Group, feels, “The infrastructure needs to be improved so that the traffic flows can be handled smoothly. The inadequate infrastructure is definitely affecting the business. One of the biggest issue faced by industry at all airports and seaports is the downtime of ICEGATE. Custom brokers and end customers face lots of issues with ICEGATE as it is plagued by outdated hardware which leads to a downtime of the portal, at times for 7-10 hours. These frequent IT related glitches lead to undesirable increase in dwell time. India is trying to portray a picture of efficiency globally but if this issue is not resolved immediately it will continue to hurt the image of India’s supply chain leading to loss of business and future business opportunities for customers and in turn to the freight industry.”