Courierhome launches chatbots
Courierhome has launched its first chatbot powered by ALIS (Advanced Logistics Intelligence Solution). This new service will help answer queries of users through automatic replies, product demonstrations and much more. With the launch of its ALIS-powered chatbots, Courierhome aims to manage customer queries more efficiently and effectively. These chatbots do not suffer from the limitation of customer support and can be available for as many as 1000 customers at the same time. Courierhome is using this technology to provide personal assistance and help to the user in resolving the common issues of making a booking over the courier platform. Prateek Sharma, Founder & CEO, Courierhome, says, “Through the chatbot, users will be provided with a conversational User Interface (UI) which is more familiar and efficient. Since visibility is the key in logistics, chatbots will help users with real-time information and thus help us in providing customer satisfaction.” Adding to this, Sushant Kumar, Co-Founder & COO, Courierhome, says, “Since time is critical in the logistics industry, chatbots will be very helpful in maintaining the workflow of an organisation. With access to different database, it will help us monitor and manage the inventory, process customer orders, etc. Courierhome can use the data for its analytical and planning activities.”