20.CV DEALER OF THE YEAR
Nominees: a) Anamallais Agencies. b) Cargo Motors Pvt. Ltd. c) TV Sundram Iyengar & Sons Pvt. Ltd.
They are the OEM’s interface. An important element in the CV ecosystem that either conveys a good impression about the manufacturer, or otherwise. Left with an amount of operating costs to handle, and in a situation where the needs of the buyers are changing, dealers have to exude much professionalism. They are expected to evolve; respond to market changes quickly, and keep those who look up to them, happy and satisfied. Established in 1959 by Yash Pal Nanda, Cargo Motors stood out on the virtue of its professional management. This, despite being a family-owned enterprise. Looked after by the third generation of the family, Cargo Motors Pvt. Ltd. are dealers for Tata Motors commercial vehicles. Having come to build a loyal workforce, Cargo Motors operates out of Delhi, Gujarat, Punjab and Rajasthan through 60 sales outlets and 20 workshops. One of the oldest dealers of Tata Motors in West India, Gandhidham-based Cargo Motors achieved sales of 17,321 CVs of Tata make in 2016. What is impressive about the dealer is the various services it offers, including standardised process for familiarising customers with product features, on-time and one cost service delivery, in-house tie-up with financers like TMFL and others, prompt service with 24x7 support, and customer app. for service booking, breakdown and vehicle data repository.