J.D. Power 2017 In­dia trac­tor prod­uct per­for­mance study

Commercial Vehicle - - NEWS -

The third edi­tion of J.D. Power (2017) In­dia trac­tor prod­uct per­for­mance study has re­vealed that the over­all sat­is­fac­tion among trac­tor own­ers in In­dia has im­proved al­most 20 per cent from last year. Ex­am­in­ing trac­tor per­for­mance sat­is­fac­tion among own­ers of 12- to 24-month-old trac­tors, the study has men­tioned that over­all sat­is­fac­tion with prod­uct per­for­mance, mea­sured on two in­dices – ma­chine per­for­mance, and qual­ity and reli­a­bil­ity, im­proved to 823 (on a 1,000-point scale), a 52-point in­crease from 2016. Draw­ing at­ten­tion to ex­ces­sive or un­even tyre wear as the most fre­quently re­ported prob­lem for the third con­sec­u­tive year, Yukti Arora, man­ager at J.D. Power, said, “it can re­sult in higher fuel con­sump­tion as well as an un­com­fort­able and un­sta­ble ride.” Arora ex­pressed that ex­ces­sive tyre wear was ag­gra­vated by the use of trac­tor for non-farm­ing ac­tiv­i­ties. The study has ranked Eicher high­est in the be­low 31 hp seg­ment with a score of 856. It has ranked New Hol­land high­est in the 31-40 and 41-50 hp seg­ments, scor­ing 862 and 866 re­spec­tively. Mahin­dra has been ranked high­est in the above 50 hp seg­ment with a score of 889. A key ob­ser­va­tion of the study is the ex­pec­ta­tion of higher qual­ity stan­dards from trac­tors on the ba­sis of im­proved in­for­ma­tion ac­ces­si­bil­ity and en­hanced ex­po­sure to ur­ban in­flu­ences.

Newspapers in English

Newspapers from India

© PressReader. All rights reserved.