CON­SUMER COM­PLAINT

Consumer Voice - - Responsible Travel -

I bought a Tata Swach Bulb (wa­ter fil­ter) in June. When I fit­ted it, it gave dirty/black wa­ter in­stead of pu­ri­fy­ing the wa­ter. I com­plained about the same to the cus­tomer care and was told that their rep­re­sen­ta­tive would come within 72 hours. No­body came even after four days. After sev­eral calls to the cus­tomer care, they sent a new Tata Swach Bulb. When I at­tached the new fil­ter, I found that even this one was faulty as it leaked from the fit­ting point. I called cus­tomer care again and they as­sured that a tech­ni­cian would look into it. I in­sisted upon a com­plaint num­ber but they said there was no need for it since they would send a tech­ni­cian within 72 hours. This time again, no one came for three days. When I called, I was told that they did not have any com­plaint/re­quest from me. They lodged a fresh com­plaint and gave me the com­plaint num­ber with a time­line of 72 hours. I am yet to see any tech­ni­cian and we are not be­ing able to get clean wa­ter due to a faulty fil­ter. Shouldn’t the company be charged for sell­ing faulty prod­ucts, in­ef­fi­ciency and putting con­sumers’ health at risk? Please guide. Shashikant Yadav We wrote to the company stat­ing that though they had changed the fil­ter after a great deal of follow-up, the prod­uct did not per­form sat­is­fac­to­rily. It shows that Tata Swach Bulb is not of good qual­ity and needs to un­dergo qual­ity test. In this par­tic­u­lar case, the con­sumer is en­ti­tled to a re­fund of the money paid by him.

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