CONSUMER COMPLAINT

I bought a Tata Swach Bulb (water filter) in June. When I fitted it, it gave dirty/black water instead of purifying the water. I complained about the same to the customer care and was told that their representative would come within 72 hours. Nobody came even after four days. After several calls to the customer care, they sent a new Tata Swach Bulb. When I attached the new filter, I found that even this one was faulty as it leaked from the fitting point. I called customer care again and they assured that a technician would look into it. I insisted upon a complaint number but they said there was no need for it since they would send a technician within 72 hours. This time again, no one came for three days. When I called, I was told that they did not have any complaint/request from me. They lodged a fresh complaint and gave me the complaint number with a timeline of 72 hours. I am yet to see any technician and we are not being able to get clean water due to a faulty filter. Shouldn’t the company be charged for selling faulty products, inefficiency and putting consumers’ health at risk? Please guide. Shashikant Yadav We wrote to the company stating that though they had changed the filter after a great deal of follow-up, the product did not perform satisfactorily. It shows that Tata Swach Bulb is not of good quality and needs to undergo quality test. In this particular case, the consumer is entitled to a refund of the money paid by him.