Vari­ables and Weigh­tage

Consumer Voice - - Mobile Banking -

1. Tech­nol­ogy plat­form: 16% 2. Ease of ac­ti­va­tion: 38% 3. Us­age func­tions: 13% 4. Pro­mo­tion and train­ing by bank: 31% 5. Cus­tomer ser­vice: 2%

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