CON­SUMER COM­PLAINT

Consumer Voice - - Readers’ Page -

We bought a Ford Clas­sic car in Oc­to­ber 2013 on the ba­sis of their ad­ver­tise­ment that claimed it could give a mileage of 21.28 km/litre on petrol. How­ever, af­ter us­ing the car we re­al­ized that it could not give mileage be­yond 10 km/ litre. We ap­proached Ford a num­ber of times but the com­pany was not able to give us an ap­pro­pri­ate rea­son. In fact, the com­pany it­self con­firmed af­ter a test that its mileage was 13.3 km/litre, way be­low their claimed 21.28 km on city roads. As we have failed to get a so­lu­tion from Ford, we re­quest you to guide us on a way to mit­i­gate the fi­nan­cial bur­den on us as we can­not drive around a car with such ex­or­bi­tant run­ning costs. Shobha Dang Since the com­pany’s test con­firmed the mileage to be way be­low their claimed mileage in their ads, it be­comes a case of un­fair trade prac­tice. You may first write to the com­pany to com­pen­sate for the in­con­ve­nience. If they fail to do the same, you may lodge a com­plaint at the con­sumer fo­rum and seek jus­tice.

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