CONSUMER COMPLAINT

We bought a Ford Classic car in October 2013 on the basis of their advertisement that claimed it could give a mileage of 21.28 km/litre on petrol. However, after using the car we realized that it could not give mileage beyond 10 km/ litre. We approached Ford a number of times but the company was not able to give us an appropriate reason. In fact, the company itself confirmed after a test that its mileage was 13.3 km/litre, way below their claimed 21.28 km on city roads. As we have failed to get a solution from Ford, we request you to guide us on a way to mitigate the financial burden on us as we cannot drive around a car with such exorbitant running costs. Shobha Dang Since the company’s test confirmed the mileage to be way below their claimed mileage in their ads, it becomes a case of unfair trade practice. You may first write to the company to compensate for the inconvenience. If they fail to do the same, you may lodge a complaint at the consumer forum and seek justice.