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Com­plainant: Eric Pinto Com­plaint against: Timex In July 2014 I gave my Timex watch to Time Col­lec­tion at Pan­jim, Goa, for re­plac­ing the strap. The staff told me that it would be sent to Timex Com­pany for strap re­place­ment and that it would be re­turned within 15 days. How­ever, in Septem­ber I re­ceived a call from Time Col­lec­tion con­vey­ing that the strap was not avail­able and that the com­pany was giv­ing a dis­count voucher of Rs 600 ap­pli­ca­ble on any new pur­chase I made from Timex, against the watch that needed strap re­place­ment. I re­fused to ac­cept any voucher and de­manded the watch back – I had bought it for Rs 3,000. I fol­lowed up for months but did not get my watch back from the com­pany.

Voice Ac­tion

Voice wrote to the com­pany stat­ing that this clearly would amount to de­fi­ciency in ser­vice and asked them to look into the com­plaint and do the need­ful. Oth­er­wise the con­sumer would be forced to take legal re­course. Voice re­ceived a let­ter from the com­plainant stat­ing that not only was the watch re­turned to him, but the strap, which the com­pany had said was not avail­able with them, was pro­vided as well. Com­plainant: Vi­jay Ku­mar Ma­jum­dar Com­plaint against: ICICI Pru­den­tial Life In­sur­ance: Health Saver pol­icy I vis­ited Con­sumer Voice of­fice with a griev­ance against ICICI Pru­den­tial Life In­sur­ance Com­pany on their Health Saver pol­icy, against which I had to spend about Rs 89,000 (twice in two hos­pi­tals) in De­cem­ber 2014 as the cash­less claim was re­jected by the com­pany. The treat­ment was for my col­lege­go­ing daugh­ter, who sud­denly fell un­con­scious and had to be ad­mit­ted ur­gently.

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