COMPLAINT

Approximately eight months back, I had purchased an Intex Aqua i5 HD mobile phone worth Rs 10,200 from GayLord Smobile Shopy, Shirpur (Dhule, Maharashtra). Ever since I bought the phone, it has not been functioning properly. Once, I had to change the complete display and it cost me Rs 4,000. Moreover, as there is no service centre in Shirpur, the whole display-change process of handing over the phone to the dealer, it going to workshop and me going back to receive it, etc., took about a month. However, the dilemma did not end there. Even the new screen started blacking out within 5–6 days. I reported it to the dealer and he suggested that I get the display changed again. With no option left, I did the same and this took another 45 days. This time, the screen and the front body were replaced and to my surprise, they changed my white phone to black, which was completely unacceptable. However, having no choice and with no standby phone in hand, I had to accept the phone. On top of it all, the problem in the phone still exists. In fact it has become worse as the speaker sound is also not clear. The dealer pacified me and said that he would get all the issues fixed soon, and also that he would approach the company. However, it has been over 10 days now, and there is as yet no word from the dealer or the company. Prashant Udawant Please send a final notice to Intex stating if they are not giving you a final solution within a fixed timeframe, you will be forced to take them to the district consumer forum for supplying a defective handset. They will be charged of deficiency in service and may have to pay heavy compensation for the same. Ideally, they should act upon your request within three days.