Air­tel asked to pay Rs 44.5 to con­sumer for in­ter­net data loss

Consumer Voice - - In The News -

A con­sumer dis­putes re­dres­sal com­mis­sion of Ahmed­abad Ru­ral has or­dered lead­ing tele­com com­pany Bharti Air­tel to re­fund an amount of Rs 44.50 to a con­sumer for data loss, caused by the block­ing of in­ter­net ser­vices be­tween 27 Au­gust and 4 Septem­ber 2015 due to the Pati­dar quota ag­i­ta­tion, which had turned vi­o­lent. The com­mis­sion has asked the com­pany to pay An­jana Brahmb­hatt Rs 44.50, with a 12 per cent in­ter­est from 26 Au­gust 2015.

Brahmb­hatt had ap­proached the com­mis­sion af­ter the com­pany re­fused to re­fund the amount. The com­mis­sion, in its or­der, main­tained that not pay­ing the re­fund amounted to an un­fair trade prac­tice.

Brahmb­hatt had paid Rs 178 for a 2GB in­ter­net pack­age, valid for 28 days. Af­ter in­ter­net ser­vices were sus­pended in Ahmed­abad district, fol­low­ing a cir­cu­lar is­sued by the po­lice com­mis­sioner, she was un­able to use in­ter­net on her phone dur­ing the pe­riod for which she had bought the pack­age. She also men­tioned in her ap­pli­ca­tion that fol­low­ing the sus­pen­sion of the ser­vices, she was un­able to do on­line bank­ing, shop­ping, etc., be­sides be­ing de­nied ac­cess to so­cial me­dia and in­stant mes­sag­ing plat­forms such as Face­book and What­sApp.

The com­pany ar­gued that the ser­vices were sus­pended fol­low­ing an or­der of the po­lice com­mis­sioner, which had in­structed the tele­com com­pa­nies to block the ser­vices, so that ru­mours were not spread and the law-and-or­der sit­u­a­tion re­mained un­der con­trol. It had fur­ther con­tended that the in­ter­rup­tion in the ser­vices was caused due to a gov­ern­ment or­der and the com­pany had noth­ing to do with it.

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