Why a Homebuyer Should Choose RERA over Other Forums

Until 2017, most consumers used to file their cases under Consumer Protection Act (CPA), 1986. But then, even if the consumer had an order for refund, the builder invariably filed their appeal up to the National Consumer Disputes Redressal Commission (NCDRC). The final adjudication would take time.

With RERA in the picture, there is hope for expeditious disposal and early resolution of a complaint. If a case is pending before the consumer court, the buyer should ask for its permission to withdraw the case and approach the RERA authority directly. RERA is a quasi-judicial authority meant only for real estate matters. Therefore, real estate cases may be better handled under RERA. RERA is better equipped to understand the relief a consumer may need and chances are high that the dispute is resolved at the earliest.

These are some of the benefits of filing a complaint under RERA: • It is meant to be an efficient disputes-resolution

body. • There is a better chance of expeditious disposal

of complaint. • Promoters cannot manipulate facts as they are bound to disclose correct information for registration of their projects under the law. • Transparency is high as all information has to be

put up on website. • Buyers can claim compensation for delayed projects. • There is a clear requirement for financial

discipline by the promoters. Consumer Voice Help Desk is helping aggrieved consumers and assisting them in resolution of their disputes. CV is also actively looking after the implementation of RERA. If you have any complaint, we can help you. Please note our contact details: phone: 011-47331000; email ID: legal@consumer-voice.org