Why a Home­buyer Should Choose RERA over Other Fo­rums

Consumer Voice - - Real Estate Matters -

Un­til 2017, most con­sumers used to file their cases un­der Con­sumer Pro­tec­tion Act (CPA), 1986. But then, even if the con­sumer had an or­der for re­fund, the builder in­vari­ably filed their appeal up to the Na­tional Con­sumer Dis­putes Re­dres­sal Com­mis­sion (NCDRC). The fi­nal ad­ju­di­ca­tion would take time.

With RERA in the pic­ture, there is hope for ex­pe­di­tious dis­posal and early res­o­lu­tion of a com­plaint. If a case is pend­ing be­fore the con­sumer court, the buyer should ask for its per­mis­sion to with­draw the case and ap­proach the RERA au­thor­ity di­rectly. RERA is a quasi-ju­di­cial au­thor­ity meant only for real es­tate mat­ters. There­fore, real es­tate cases may be bet­ter han­dled un­der RERA. RERA is bet­ter equipped to un­der­stand the re­lief a con­sumer may need and chances are high that the dis­pute is re­solved at the ear­li­est.

These are some of the ben­e­fits of fil­ing a com­plaint un­der RERA: • It is meant to be an ef­fi­cient dis­putes-res­o­lu­tion

body. • There is a bet­ter chance of ex­pe­di­tious dis­posal

of com­plaint. • Pro­mot­ers can­not ma­nip­u­late facts as they are bound to dis­close cor­rect in­for­ma­tion for regis­tra­tion of their projects un­der the law. • Trans­parency is high as all in­for­ma­tion has to be

put up on web­site. • Buy­ers can claim com­pen­sa­tion for de­layed projects. • There is a clear re­quire­ment for fi­nan­cial

dis­ci­pline by the pro­mot­ers. Con­sumer Voice Help Desk is help­ing ag­grieved con­sumers and as­sist­ing them in res­o­lu­tion of their dis­putes. CV is also ac­tively look­ing after the im­ple­men­ta­tion of RERA. If you have any com­plaint, we can help you. Please note our con­tact de­tails: phone: 011-47331000; email ID: le­gal@con­sumer-voice.org

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