IT Plays an In­te­gral Role in Volk­swa­gen

HITESH NUONI, Head of IT and Pro­cesses, Volk­swa­gen

Dataquest - - FRONT PAGE - —HITESH NUONI Head of In­for­ma­tion Tech­nol­ogy and Pro­cesses Depart­ment, Volk­swa­gen

How are you lever­ag­ing IT at Volk­swa­gen?

Well, Volk­swa­gen is known for its strin­gent qual­ity stan­dards and IT plays an in­te­gral role in de­liv­er­ing and main­tain­ing th­ese stan­dards. Volk­swa­gen IT has built sys­tems which spans across the com­plete life­cy­cle of the car man­u­fac­tur­ing and af­ter sales process. Th­ese sys­tems help de­liver con­sis­tent qual­ity, high stan­dards, and cus­tomer sat­is­fac­tion.

What are some of the re­cent projects that you have de­ployed suc­cess­fully at Volk­swa­gen?

Volk­swa­gen IT has in­vested and im­ple­mented so­lu­tions from a busi­ness con­ti­nu­ity per­spec­tive. With tech­nolo­gies like vir­tu­al­iza­tion, Volk­swa­gen has built highly re­silient in­fra­struc­ture to sup­port the var­i­ous pro­duc­tion and sales ap­pli­ca­tions. The two on-premise dat­a­cen­ters run in an ac­tive-ac­tive con­fig­u­ra­tion thus en­sur­ing near zero down­time.

How do you see the fu­ture of mo­bile tech­nol­ogy in the au­to­mo­bile in­dus­try? Are you mak­ing use of mo­bile com­merce and how is it help­ing the com­pany?

Mo­bile tech­nolo­gies are get­ting in­creas­ingly in­te­grated with the car and the car man­u­fac­tur­ing process. Volk­swa­gen has been us­ing hand­held de­vices for qual­ity checks on the shop floor for a long time now. Af­ter sales mo­bile ap­pli­ca­tions are help­ing to de­liver a unique cus­tomer-ori­ented ex­pe­ri­ence which is evolv­ing at a fast pace.

Do you feel that tech­nolo­gies used in cars will be a game-changer in the in­dus­try in the times to come?

What peo­ple of­ten don’t re­al­ize is that a mod­ern car al­ready has a lot of tech­nol­ogy (ABS, EBD, ESP, ESC, etc) which has helped in mak­ing cars ex­tremely safe and ef­fi­cient over the years. We also have a lot of driver as­sis­tance tech­nolo­gies which have taken the au­to­mo­bile world to the next level. With tech­nolo­gies like the self-driv­ing car, we al­ready know that the fu­ture of au­to­mo­biles is set to change. As the de­mand for al­ter­nate fu­els, pas­sen­ger safety and ef­fi­ciency in­creases, tech­nol­ogy is set to play a piv­otal role. The au­to­mo­bile in­dus­try is on the brink of re-defin­ing the car as we know it.

As a CIO, what are the things which ex­cite you to­day in IT?

IoT or IoE: In­ter­net of Things or In­ter­net of Ev­ery­thing. This refers ma­jorly to wire­less net­work and the con­cept will al­low or en­able new forms of com­mu­ni­ca­tion be­tween peo­ple and things and be­tween things them­selves. The term “In­ter­net of Things” has come to de­scribe a num­ber of tech­nolo­gies and re­search dis­ci­plines that en­able the In­ter­net to reach out into the real world of phys­i­cal ob­jects. It will be as sim­ple as per­son en­abling a de­vice re­motely to func­tion its re­quired duty.

On the chang­ing roles of CIOs?

In the ear­lier times CIO’s role was more re­lated or con­cerned with IT tech­nolo­gies but now IT sys­tems and tech­nolo­gies con­trib­ute a lot to busi­ness do­mains. CIO’s have to be equipped with func­tional domain knowl­edge so that an ap­pro­pri­ate align­ing of tech­nol­ogy can be done to the busi­ness needs and de­mands.

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