Pre and Post Implementation Scenarios
Pre-Implementation Scenario
Turnaround Time of Claim Processing 25 days Preauth Claims TAT reduced 1 day No provision of Platinum/gold plan claims process STP policy issued in 1 day from branch Policy from website/TPD issued in 1 day
Post-Implementation Scenario
Turnaround Time of Claim Processing 5 days Preauth Claims TAT reduced 4 hours Platinum/gold plan claims processed in 1 hour STP policy issued in 4 hours from branch Policy from website/TPD issued in 2 hours