NTT DATA In­tel­li­gent Au­to­ma­tion Plat­form Caters to the In­dus­trial Need for Cog­ni­tive Data An­a­lyt­ics

In an ex­clu­sive con­ver­sa­tion with Dataquest, Tanvir Khan, Pres­i­dent, BPO, NTT DATA Ser­vices, talks about BPO sec­tor in In­dia and what is the com­pany do­ing in the do­main of in­tel­li­gent au­to­ma­tion so­lu­tion and cy­ber se­cu­rity. Ex­cerpts:

Dataquest - - CONTENTS -

—TANVIR KHAN, Pres­i­dent, BPO, NTT DATA Ser­vices

What are the ex­pected trends you will see in the mar­ket re­lated to AI and ma­chine learn­ing? From “we can do your work for less” to “we can trans­form your core busi­ness”, the BPO in­dus­try has come a long way in the last two decades. In­dian en­trepreneurs, in the early 1990s led the cre­ation of a brand new busi­ness that is slated to reach $250B by 2022. Our dis­cus­sions with the CXOs of a num­ber of our large and medium clients across ver­ti­cals have in­di­cated the fol­low­ing trends: Al­most all BPO deals in fu­ture will have a sig­nif­i­cant com­po­nent of tech­nol­ogy em­bed­ded in them, ei­ther through plat­form based ser­vice de­liv­ery or robotic process au­to­ma­tion. Robotic Process Au­to­ma­tion is now firmly on their roadmaps. Although ev­i­dence of suc­cess­ful full-scale im­ple­men­ta­tion is rare, most of the com­pa­nies are ei­ther in the process of im­ple­ment­ing or ac­tively talk­ing about PoCs. Al­most ev­ery­one is look­ing to go be­yond au­tomat­ing just the rote-based pro­cesses. There is a lot of in­ter­est in In­tel­li­gent Au­to­ma­tion – can the ma­chine rea­son like hu­mans? This opens up a whole new line of Ser­vice Of­fer­ing where ma­chine learn­ing and ar­ti­fi­cial In­tel­li­gence rou­tinely pro­vide in­sights into an or­ga­ni­za­tion’s busi­ness, the likes of which is only avail­able thru ex­pen­sive Con­sult­ing en­gage­ments to­day. One stop ser­vice de­liv­ery com­bin­ing Tech­nol­ogy plat­form, Au­to­ma­tion, An­a­lyt­ics and man­ual pro­cess­ing in a BPaaS model is com­ing of age. Of­ten times paired with Out­come pric­ing, this is be­com­ing the es­sen­tial back­bone of large outsourcing en­gage­ments. Spurred by the re­cent trends in sen­ti­men­tal­i­ties as­so­ci­ated with global sourc­ing th­ese of­fer­ings are tak­ing on ur­gent sig­nif­i­cance. How im­por­tant is 5G for In­dia, can you please throw some light on the same. NTT has a long his­tory of be­ing pi­o­neers in the cel­lu­lar tech­nol­ogy space. In 1998 NTT was the first one to launch the 3G net­work, in 2004 was the first to launch the 4G net­work and then again in 2013 launched World’s first 5G net­work in Ja­pan. We see a fu­ture, not too far away when Ro­bots (both phys­i­cal and process) will be all over the place, in banks, cof­fee shops, homes, hos­pi­tals etc. In fact, in the pro­cess­ing space, this is fast be­com­ing a re­al­ity even to­day. Un­like the in­de­pen­dently op­er­at­ing ro­bots you see in movies such as Star Wars, whose in­tel­li­gence was built into its head, the in­tel­li­gence of th­ese ro­bots will be in the cloud and they will re­quire a huge amount of band­width to be con­stantly con­nected to be able to lever­age the AI from their host in­tel­li­gence source in the cloud. A very high band­width, all-per­va­sive net­work is a must for this to hap­pen, and maybe 5G is the an­swer to that, and if not the an­swer, at least the step­ping stone.

Can you please tell us about the work NTT DATA Ser­vices has been do­ing in the do­main of in­tel­li­gent au­to­ma­tion so­lu­tion and cy­ber­se­cu­rity? In­tel­li­gent Au­to­ma­tion So­lu­tion:

NTT DATA with its deep tech­nol­ogy R&D fo­cus and global reach has been ex­e­cut­ing a com­pre­hen­sive long-term strat­egy to pro­vide next-gen busi­ness so­lu­tions to our clients, true to our core value “Fore­sight”. We be­lieve that any sig­nif­i­cant BPO deals of the fu­ture will have tech­nol­ogy in­no­va­tion as its main­stay. Fol­low­ing are some of the tech­nol­ogy-based in­no­va­tions that we are plan­ning for 2018 to sig­nif­i­cantly trans­form the BPO Ser­vice de­liv­ery land­scape. NTT DATA’s BPaaS Plat­form ag­gre­gates our in­dige­nous Work­flow man­age­ment sys­tem NTT DATA DBPMS (Dy­namic Busi­ness Process Man­age­ment Suite) and NTT DATA SIA en­gine (So­lu­tion for In­tel­li­gent Au­to­ma­tion) to pro­vide our clients with a com­pre­hen­sive, con­fig­urable, fun­gi­ble and mas­sively scal­able tech­nol­ogy-based BPO so­lu­tion that seam­lessly amal­ga­mates hu­man and robotic work­force. Over 2000 BOTS have al­ready been im­ple­mented run­ning on NTT DATA SIA RPA so­lu­tion; built on the lat­est Cog­ni­tive, AI and Deep Learn­ing tech­nolo­gies. We have a roadmap of im­ple­ment­ing about 500 more in 2018. NTT DATA is one of the largest ser­vice providers in the Health­care Payer mar­ket. We are uti­liz­ing sig­nif­i­cant R&D re­sources in FY2018 to develop a cloud-based BPaaS plat­form that is ver­ti­cal spe­cific, with na­tive data ex­change in­ter­faces to most of the ma­jor Payer pro­cess­ing plat­forms. We are al­ready build­ing this as part of our deal model pro­vid­ing sig­nif­i­cant busi­ness ad­van­tages to our clients. Uti­liz­ing our do­main ex­per­tise, NTT DATA is build­ing sev­eral tech­nol­ogy based so­lu­tions such as neu­ral net­work pow­ered De­nial Like­li­hood Scor­ing for In­surance claims that will di­rectly af­fect the core of our client’s busi­ness. We are of the firm opin­ion that clients are now look­ing be­yond the cost ar­bi­trage and de­liv­ery ex­cel­lence to how we can help them trans­form their core busi­ness. Over the past two years, we have charted a strong part­ner­ship with the top Au­to­ma­tion Soft­ware Providers. To­gether with our own SIA, we have built the foun­da­tion for a multi-do­main RPaaS (Robotic Process as a Ser­vice) prac­tice. We have al­ready over a dozen clients who are at var­i­ous stages of our RPaaS im­ple-

Newspapers in English

Newspapers from India

© PressReader. All rights reserved.