The Rise of The In­tel­li­gent En­ter­prises

Rapidly ad­vanc­ing tech­nol­ogy is fu­el­ing in­tel­li­gent en­ter­prises but re­quires a fun­da­men­tal shift in lead­er­ship ac­cird­ing to ac­cen­ture

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Rapid ad­vances in Ar­ti­fi­cial In­tel­li­gence (AI) and other tech­nolo­gies are ac­cel­er­at­ing the cre­ation of in­tel­li­gent en­ter­prises and en­abling com­pa­nies to in­te­grate them­selves into peo­ple’s lives, ac­cord­ing to Ac­cen­ture Tech­nol­ogy Vi­sion 2018, the an­nual tech­nol­ogy re­port from Ac­cen­ture that pre­dicts key tech­nol­ogy trends likely to dis­rupt busi­ness over the next three years. How­ever, cap­i­tal­iz­ing on growth op­por­tu­ni­ties while also hav­ing a pos­i­tive im­pact on so­ci­ety re­quires a new era of lead­er­ship that pri­or­i­tizes trust and greater re­spon­si­bil­ity.

This year’s re­port, “In­tel­li­gent En­ter­prise Un­leashed: Re­de­fine Your Com­pany Based on the Com­pany You Keep,” high­lights how rapid ad­vance­ments in tech­nolo­gies – in­clud­ing ar­ti­fi­cial in­tel­li­gence (AI), ad­vanced an­a­lyt­ics and the cloud – are en­abling com­pa­nies to not just cre­ate in­no­va­tive prod­ucts and ser­vices, but change the way peo­ple work and live. This, in turn, is chang­ing com­pa­nies’ re­la­tion­ships with their cus­tomers and busi­ness part­ners.

As part of the Tech­nol­ogy Vi­sion, Ac­cen­ture sur­veyed more than 6,300 busi­ness and IT ex­ec­u­tives world­wide.

More than four in five re­spon­dents (84 per­cent) agree that through tech­nol­ogy, com­pa­nies are weav­ing them­selves seam­lessly into the fab­ric of how peo­ple live to­day.

For ex­am­ple, Ama­zon – through not only its tremen­dous on­line pres­ence but also its Echo de­vice and AI as­sis­tant Alexa – has in­te­grated it­self into peo­ple’s ev­ery­day lives to such an ex­tent that de­vel­op­ers are build­ing ded­i­cated Ama­zon lock­ers into new apart­ment com­plexes and peo­ple are grant­ing the com­pany phys­i­cal ac­cess to their homes via its smart lock sys­tem to let couri­ers make de­liv­er­ies when no one is around.

“Tech­nol­ogy is now firmly em­bed­ded through­out our ev­ery­day lives and is re­shap­ing large parts of so­ci­ety,” said Paul Daugh­erty, Ac­cen­ture’s chief tech­nol­ogy & in­no­va­tion of­fi­cer. “Just as cities de­vel­oped around ports and then rail­roads, or peo­ple re­built their lives around elec­tric­ity, the world to­day is reimag­in­ing it­self around dig­i­tal in­no­va­tion – and, by ex­ten­sion, the com­pa­nies that pro­vide those ser­vices. This re­quires a new type of re­la­tion­ship, built on trust and the shar­ing of large amounts of per­sonal in­for­ma­tion.”

The re­port notes that this lat­est tech­no­log­i­cal trans­for­ma­tion is unique in that for the first time the change is a two-way street; peo­ple aren’t just us­ing com­pa­nies’ prod­ucts and ser­vices, but feed­ing in­for­ma­tion and ac­cess back to them. This level of “in­te­grated in­no­va­tion” and de­gree of trust re­quires a deeper re­la­tion­ship – a true part­ner­ship based not only on a com­pany’s prod­ucts, but also its goals and val­ues. And with this twoway part­ner­ship come new re­spon­si­bil­i­ties – to con­sumers, busi­ness part­ners and so­ci­ety at large — re­quir­ing lead­er­ship and com­mit­ment from the top.

Savvy or­ga­ni­za­tions un­der­stand that th­ese new so­ci­etal ex­pec­ta­tions can be trans­formed into an en­ter­prise strength. They’re us­ing their in­creased in­ter­ac­tions to build part­ner­ships with cus­tomers, em­ploy­ees, govern­ment and the pub­lic. And this ex­tends be­yond the con­sumer or re­tail arena.

Tesla, for in­stance, is part­ner­ing with gov­ern­ments to ac­cel­er­ate the de­vel­op­ment of guide­lines needed for au­ton­o­mous ve­hi­cles. And Siemens, by of­fer­ing its MindSphere op­er­at­ing sys­tem for in­ter­net of things that can be used for var­i­ous types of as­sets such as man­u­fac­tur­ing de­vices, smart grid com­po­nents or power gen­er­a­tion equip­ment, is cre­at­ing new part­ner­ships and em­bed­ding it­self into its busi­ness part­ners’ ar­chi­tec­tures.

The Tech­nol­ogy Vi­sion iden­ti­fies five emerg­ing tech­nol­ogy trends that com­pa­nies must ad­dress if they are to build the part­ner­ships needed to suc­ceed in to­day’s dig­i­tal econ­omy:

Cit­i­zen AI: Rais­ing AI to Ben­e­fit Busi­ness and So­ci­ety. As ar­ti­fi­cial in­tel­li­gence (AI) grows in its ca­pa­bil­i­ties, so does its im­pact on peo­ple’s lives. Busi­nesses look­ing to cap­i­tal­ize on AI’s po­ten­tial must ac­knowl­edge this im­pact, “rais­ing” AI to act as re­spon­si­ble rep­re­sen­ta­tives of their busi­ness.

Ex­tended Re­al­ity: The End of Dis­tance. Vir­tual and aug­mented re­al­ity tech­nolo­gies are trans­form­ing the ways peo­ple live and work by re­mov­ing the dis­tance to peo­ple, in­for­ma­tion and ex­pe­ri­ences.

Data Ve­rac­ity: The Im­por­tance of Trust. By trans­form­ing them­selves to run on data, busi­nesses now face a new kind of vul­ner­a­bil­ity: in­ac­cu­rate, ma­nip­u­lated and bi­ased data that leads to cor­rupted busi­ness in­sights and skewed de­ci­sions. To ad­dress this chal­lenge, com­pa­nies must fol­low a dual man­date to max­i­mize ve­rac­ity and min­i­mize in­cen­tives for data ma­nip­u­la­tion.

Fric­tion­less Busi­ness: Built to Part­ner at Scale. Busi­nesses de­pend on tech­nol­ogy-based part­ner­ships for growth, but their own legacy sys­tems aren’t de­signed to sup­port part­ner­ships at scale. To fully power the con­nected In­tel­li­gent En­ter­prise, com­pa­nies must first re-de­sign them­selves. In­ter­net of Think­ing: Cre­at­ing In­tel­li­gent Dis­trib­uted Sys­tems. Busi­nesses are mak­ing big bets on in­tel­li­gent en­vi­ron­ments via ro­bot­ics, AI and im­mer­sive ex­pe­ri­ences, but bring­ing th­ese in­tel­li­gent en­vi­ron­ments to life will re­quire not only adding key skills and work­force ca­pa­bil­i­ties, but also mod­ern­iz­ing cur­rent en­ter­prise tech­nol­ogy in­fra­struc­tures.

“Through th­ese new part­ner­ships with cus­tomers, em­ploy­ees and busi­ness col­lab­o­ra­tors, com­pa­nies are build­ing greater trust and fur­ther in­te­grat­ing them­selves into so­ci­ety, be­com­ing more in­dis­pens­able and fu­el­ing their own growth,” Daugh­erty said.

As Ar­ti­fi­cial In­tel­li­gence (AI) grows in its ca­pa­bil­i­ties, so does its im­pact on peo­ple’s lives. Busi­nesses look­ing to cap­i­tal­ize on AI’s po­ten­tial must ac­knowl­edge this im­pact, “rais­ing” AI to act as re­spon­si­ble rep­re­sen­ta­tives of their busi­ness

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