Com­mu­nity Cloud de­mys­ti­fied

A Com­mu­nity cloud pro­vides shared in­fra­struc­ture, se­cu­rity, com­pli­ance, gov­er­nance, and poli­cies

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“Com­mu­ni­ties have be­come the con­nec­tive tis­sue link­ing cus­tomers, part­ners, and em­ploy­ees to com­pa­nies and each other. With the next-gen­er­a­tion Com­mu­nity Cloud, com­pa­nies have the in­tel­li­gence, speed, and en­gage­ment to strengthen these bonds like never be­fore”, re­marked Nasi Jaza­y­eri, one of the top ex­ec­u­tives at Sales­force. This in a way high­lights the ver­sa­til­ity of a Com­mu­nity Cloud and how it can usher in a dis­rup­tion within the other cloud man­i­fes­ta­tion- Pub­lic, Pri­vate and Hy­brid mod­els.

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Ex­perts say that a Com­mu­nity cloud pro­vides shared in-

COM­MU­NITY CLOUD IS UNIQUE. BANKS EVEN WITH THE MOST EF­FI­CIENT OF CIOS TRA­DI­TION­ALLY TAKE AT LEAST 8 TO 9 MONTHS WHEN LAUNCH­ING A NEW BRANCH FROM AN IT STAND­POINT. WITH THE CLOUD4C COM­MU­NITY CLOUD, CIOS HAVE BEEN SUC­CESS­FUL IN LAUNCH­ING COM­PLETELY IT READY BANK BRANCHES IN AS LESS AS 3 WEEKS — Sridhar Pi­nap­pureddy Founder & CEO, CtrlS Dat­a­cen­ters

fras­truc­ture, se­cu­rity, com­pli­ance, gov­er­nance, and poli­cies. The com­mu­nity cloud in­fra­struc­ture is shared by a group of or­ga­ni­za­tions be­long­ing to a com­mon in­dus­try ver­ti­cal such as banks, man­u­fac­tur­ing, health­care, in­sur­ance, me­dia etc. A com­mu­nity cloud is a com­bi­na­tion of soft­ware ap­pli­ca­tions, vir­tu­al­ized hardware, stor­age, net­work, se­cu­rity in­fra­struc­ture com­bined with se­cu­rity poli­cies, com­pli­ance, and gov­er­nance. What it means is via com­mu­nity cloud, one can ‘Con­nect and col­lab­o­rate’ with cus­tomers, part­ners, and em­ploy­ees. Build a com­mu­nity for ev­ery­one crit­i­cal to your busi­ness ecosys­tem, from agen­cies, ven­dors, and sup­pli­ers, to pa­tients, job ap­pli­cants, and even re­tail lo­ca­tions, says a note in a Sales­force blog post.

One of the thought lead­ers and early movers in this space in In­dia is CtrlS’ Cloud 4C arm. CtrlS Dat­a­cen­ters, Founder & CEO, Sridhar Pi­nap­pureddy sets the con­text and tone. Ac­cord­ing to him, “Com­mu­nity cloud is unique. Let me ex­plain from a ver­ti­cal per­spec­tive and take the bank­ing in­dus­try. We have some­thing called ‘Bank- In-ABox’. This unique next-gen­er­a­tion ser­vice with en­hanced func­tion­al­ity is specif­i­cally tai­lored to meet the grow­ing dig­i­tal needs of the bank­ing in­dus­try with strong un­der­ly­ing se­cu­rity and IT Gov­er­nance to en­sure ef­fec­tive and ef­fi­cient us­age of bank­ing in­for­ma­tion tech­nol­ogy in­fra­struc­ture.” “CtrlS Bank­ing Com­mu­nity Cloud is de­signed to tackle the core chal­lenges faced by the Bank­ing In­dus­try from the IT stand­point, giv­ing them com­plete con­trol with re­duced com­plex­i­ties, bul­let­proof se­cu­rity, in­creased up­time and light­ing fast time to mar­ket. At the same time, a 40 per­cent de­crease in pric­ing makes it an ab­so­lute no­brainer for any Bank­ing CIO look­ing to make a dif­fer­ence in to­day’s com­pet­i­tive land­scape”, adds Sridhar.

VERTICLALIZED COM­MU­NITY CLOUDS

As we take a deep dive into com­mu­nity cloud and look at its im­pact ver­ti­cal wise, and stay with the bank­ing ver­ti­cal. Ex­perts say that a ‘Bank­ing Com­mu­nity Cloud’ is dis­rup­tive and of­fers the much-needed panacea to chal­lenges faced by a bank in terms of IT. It’s a known fact that Bank­ing CIOs per­form a plethora of ac­tiv­i­ties in ad­di­tion to just man­ag­ing IT in­fra and Apps. They are re­quired to em­brace dis­rup­tive tech­nolo­gies to cre­at­ing op­por­tu­ni­ties, gain com­pet­i­tive ad­van­tage and en­hance ef­fi­cien­cies to ben­e­fit the or­ga­ni­za­tion. Be­sides, they are un­der im­mense pres­sure to per­form be­sides powering busi­ness with IT and de­liver higher per­for­mance. Their chal­lenge, how­ever, has been that while a ma­jor time is in­vested in run­ning IT in­fra­struc­ture and ap­pli­ca­tions the tech­nol­ogy providers haven’t been able to of­fer a full in­dus­try so­lu­tion they need in­clud­ing a sin­gle SLA, com­pli­ance, se­cu­rity and de­rive other ben­e­fits that a cloud ecosys­tem has to of­fer. A Com­mu­nity cloud solves this ma­jor chal­lenge of a Bank­ing CIO. A com­mu­nity cloud re­ally makes the IT in­fra­struc­ture nim­ble and ag­ile and they will be able to scale it as they grow. Ex­perts in the in­dus­try aver that the In­dian Bank­ing Sys­tem has a his­tory of strug­gling to cater to the ever-in­creas­ing cus­tom-

er base, chang­ing in­dus­try guide­lines. This re­sults in a con­stant strug­gle for BFSI or­ga­ni­za­tions when main­tain­ing busi­ness con­ti­nu­ity when up­grad­ing to newer tech­nolo­gies, bring­ing in new ap­pli­ca­tions or open­ing up new branches. Bank­ing CIOs con­stantly face is­sues aris­ing out of tech­nol­ogy that be­comes ob­so­lete as quickly as it comes to the mar­ket. This brings up chal­lenges around rein­vest­ment of costs time and again, reg­u­la­tory needs and com­pli­ance com­plex­i­ties, and the ever-in­creas­ing se­cu­rity needs.

All these chal­lenges cou­pled to­gether give CIOs a tough time in main­tain­ing busi­ness con­ti­nu­ity and align­ing the or­ga­ni­za­tional goals and tar­gets to the trans­form­ing tech­nol­ogy and com­pet­i­tive mar­ket land­scape. Over time, bank­ing IT in­fra­struc­tures have be­come ex­tremely com­plex and even the big­gest names in the In­dian BFSI sec­tor can­not re­main un­af­fected by the chal­lenges in ad­dress­ing in­dus­try-spe­cific needs in a timely and cost­ef­fec­tive man­ner.

This apart, tra­di­tion­ally, a Bank re­quires around 25 di­verse ap­pli­ca­tions for pro­cesses and of­fer­ings in­clud­ing ATMs, Credit and Debit Cards, Mo­bile Apps etc. to serve their busi­ness needs, apart from the core bank­ing and reg­u­lar busi­ness apps like CRM and HR. The em­pha­sis on se­cu­rity is vi­tal for the Bank­ing ver­ti­cal which deals with the most im­por­tant as­sets of their cus­tomers like their life sav­ings and in­vest­ments that en­sure a bet­ter fu­ture in to­day’s eco­nomic sce­nario. If one looks ser­vices of­fered by com­pa­nies like Cloud4C, they of­fer proac­tive pro­tec­tion for these IT ap­pli­ca­tions from dis­as­ters like data loss and se­cu­rity breaches, banks usu­ally re­quire more than 40 con­trols us­ing over 20+ se­cu­rity tools – all of them have been in­cor­po­rated into Cloud4C bank­ing com­mu­nity cloud.

SO­LU­TION SHOWCASE

If we look at a so­lu­tion like ‘ Bank- in- a- Box So­lu­tion’, it de­liv­ers a re­li­able, on- de­mand self- ser­vice with rapid elas­tic­ity and mea­sured ser­vices. In sim­ple words, the Bank­ing Com­mu­nity Cloud en­ables Banks to op­ti­mize costs whilst main­tain­ing de­sired lev­els of se­cu­rity, com­pli­ance man­age­ment, and ef­fi­cien­cies. With se­cu­rity be­ing para­mount in a bank­ing set up, an on- premise ap­proach will call for hetero­ge­neous as­set man­age­ment form mul­ti­ple ven­dors. Even a tra­di­tional hy­brid or pri­vate cloud has its lim­i­ta­tions. In this sce­nario, a com­mu­nity cloud is seen as a boon, par­tic­u­larly the bank­ing in­dus­try. Re­flect­ing on this thought, sources in Cloud4Csay that it helps banks by man­ag­ing the over­all in­fra­struc­ture backed by man­aged ser­vices to en­sure the Bank­ing CIOs fo­cus on their core busi­ness and en­gage their mind on strat­egy and trans­for­ma­tion, leav­ing the mun­dane ac­tiv­i­ties to com­mu­nity cloud provider and it’s a com­pre­hen­sive en­gage­ment tak­ing into am­bit the chal­leng­ing needs of the banks and in­cor­po­rates all the key as­pects that go into de­liv­er­ing a ro­bust sys­tem to run bank­ing op­er­a­tions seam­lessly.

Re­flect­ing on that Sridhar says, “Banks even with the most ef­fi­cient of CIOs tra­di­tion­ally take at least 8 to 9 months when launch­ing a new branch from an IT stand­point. With the Cloud4C com­mu­nity Cloud, CIOs have been suc­cess­ful in launch­ing com­pletely IT ready Bank branches in as less as 3 weeks.” Adds BS Rao, VP (Mar­ket­ing) CtrlS Dat­a­cen­ters, “CtrlS has pow­ered over 16 Banks on its Bank­ing Com­mu­nity Cloud”. CtrlS to­day pow­ers 300 busi­nesses on its ERP Com­mu­nity Cloud as well.”

A COM­MU­NITY CLOUD OF­FER­ING ERP

Com­pa­nies like CtrlS also of­fers, what they call ‘ ERP Com­mu­nity Cloud’. As it’s a known fact ERP on an on­premise model is rooted in CAPEX and in­volves a sig­nif­i­cant busi­ness process re-en­gi­neer­ing ex­er­cise to align the pro­cesses in sync with the ERP so­lu­tion. In this sce­nario, if one looks at the ‘ERP Com­mu­nity Cloud’, its con­sid­ered as a big boon. Sources at Cloud4C say that to help busi­nesses over­come the above chal­lenges, CtrlS has de­signed a unique ERP Com­mu­nity Cloud with a unique ar­chi­tec­ture with en­hanced se­cu­rity (40+ se­cu­rity con­trols), on-de­mand scal­a­bil­ity, in­dus­try best up­time and has fea­tures all sim­i­lar to an on-premises so­lu­tion. It is specif­i­cally tai­lored to meet the bur­geon­ing needs of the busi­nesses us­ing SAP as their un­der­ly­ing ERP. This Com­mu­nity Cloud of­fer­ing helps de­liver the in­te­gra­tion the busi­ness de­mands to scale and grow with­out lim­i­ta­tions sup­ported by CtrlS Auto backup, True High Avail­abil­ity, Cloud, and HANA Sys­tem Repli­ca­tion (HSR) func­tion­al­ity across mul­ti­ple zones and re­gions to en­sure seam­less busi­ness con­ti­nu­ity.

UP AHEAD

A com­mu­nity cloud is clearly a dis­rup­tion that of­fers tremen­dous scope in the cloud space. The tes­ti­mo­ni­als and use cases in de­mand­ing ver­ti­cals such as Bank­ing gives enough proof points on how this phe­nom­e­non will snow­ball into large-scale adop­tions at ground zero. Clearly, a com­mu­nity cloud help­ing in build­ing deep cus­tomer re­la­tions and its cus­tomer cen­tric­ity will usher in over­all higher cus­tomer sat­is­fac­tion scores. There are nu­mer­ous tan­gi­ble RoI’s out of a com­mu­nity cloud and one is bound to see huge trac­tion for com­mu­nity cloud in the days ahead.

CTRLS HAS POW­ERED OVER 16 BANKS ON ITS BANK­ING COM­MU­NITY CLOUD”. CTRLS TO­DAY POW­ERS 300 BUSI­NESSES ON ITS ERP COM­MU­NITY CLOUD AS WELL — BS Rao VP (Mar­ket­ing) CtrlS Dat­a­cen­ters

Source: In­dus­try

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