Mithra Agencies, poor car servicing

Problems not set right even after service

Iwas badly treated by the Maruti Mithra Agencies at RTC crossroads. It exchanged my Swift car for an Alto on January 18, 2017.

I had to give my white Swift car for servicing and I went to the Mithra service station as I had given my car to them on many previous occasions. Though I felt their work to be just about satisfactory, I stuck to them since they are authorised Maruti service providers .

When I first went to give my car at 1 pm, it was lunch time and the entire staff of the workshop had left the premises for lunch. I was made to wait for almost 30 minutes, and when I told them I can no longer wait and decided to leave, someone came and spoke to me.

The staffer who first took my car for a road test said that its clutch was weak, just to show that he knew his job. I complained to him about other problem that I had with the car, which were not set right even after the servicing.

The person in charge of my vehicle servicing, Navneet, called me to say that my brake pads were failing and asked me if I wanted to spend an additional `2,000 to replace them. I refused and said I would get it done when it was needed. I told him that my steering rod had to be checked and that the door of the trunk was loose and had to be to fixed.

He called me around 6 pm and said my car would be delivered in an hour. But it was sent in at 8 pm and to my horror I found that they had sent another car mistaking that it was mine. The driver asked me to go with him to the service station, pay and take my car. I refused and asked him to bring my car to my house.

When he got it back almost an hour later, I found that the two problems I had complained about were not fixed. My steering rod still made noises and the trunk door was not fixed. To make matters worse, he charged me `6,813 for wheel balancing, alignment, oil change and labour charges.

I was extremely disappointed with the service provided by Mithra Service Station.

When the entire world is moving towards providing better service and treating the customer as king, Mithra is regressing towards unaccountability.