High-handed Air­tel out­let

Charges col­lected for SIM card

Deccan Chronicle - - SPEAKOUT - S. Gu­ruswami 9949709266

Ivis­ited Air­tel out­let in Hab­siguda to get my 2G SIM card changed to 4G. When I was asked to pay `100, I told them it was free and I would not want to pay the amount even though some cus­tomers present there pre­sented their own ar­gu­ments. Then I in­sisted on a re­ceipt but it was re­fused. One staffer who was said to be CEO, Sashi, told me that, if I wished, I can lodge a com­plaint with any­body on the earth with­out show­ing even the min­i­mum cour­tesy to be of­fered to a 72-year-old per­son. My old SIM was, at that time, al­ready been de­ac­ti­vated and I had no op­tion but to shell out `100.

I would like any higher author­ity from the ser­vice provider to ex­plain to me how and why things have to func­tion in such un­ac­cept­able man­ner!

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