Deal­ing with Onida not easy

Deccan Chronicle - - SPEAKOUT - K. Av­inash. 9700200230

Ipur­chase a 43-inch full HD smart LED Onida TV (Model No. LEO43FAIN) from Ama­zon that I re­ceived on Novem­ber 19, 2016 pay­ing `35,999 at the cost.

Within six months, how­ever, the TV set started giv­ing prob­lems with scroll lines ap­pear­ing on the screen while it played. I lodged a com­plaint with Onida cust­mer care fol­low­ing which an ex­ec­u­tive vis­ited my home.

I was in­formed that the TV panel had a prob­lem and needs to be changed.

My set is un­der war­ranty for two years (from Novem­ber 2016). I keep call­ing them to do the need­ful for my TV but Onida cus­tomer care call cen­tre does not seem to be both­ered about my prob­lem. I have called nearly 15 times but they have not re­sponded.

By pub­lish­ing my prob­lem in the news­pa­per, I aim to make peo­ple aware of the the prob­lems they may have to face at some time in such deal­ings as I have been fac­ing for the last six months.

My TV has not been work­ing and I do not want oth­ers to face this prob­lem from Onida con­sumer elec­tron­ics. My com­plaints reg­is­ter num­bers with Onida are (in March) 1703A616380380, (in July) 1707H646380058 and 1707H646380128.

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