WORRIED ABOUT CALL DROPS, DoT TO MEET TELCOS

New Delhi, Jan. 8: Concerned about the deteriorating call drop situation, the Department of Telecom (DoT) will hold separate meetings with operators as well as Trai on January 10, to discuss the issue.

Telecom secretary Aruna Sundararajan said the meeting with CEOs of telecom companies will discuss the current “situation on call drops” as well as the new service quality rules implemented by the Trai in October last year.

DoT will also separately meet the regulator the same day (that is, January 10) to discuss the issues related to call quality.

“We want to communicate to the operators, the concerns of the government on the state of call drops...we will ask service providers to get their act together,” Ms Sundararajan said on the sidelines of a Bharat Net event. The situation has deteriorated, she said citing increasing number of consumer complaints.

Over the last two years, service quality in telecom has been a burning issue.

In 2016, the regulator had even ordered operators to compensate users for call drops (`1 for each call dropped) but the missive was struck down by the Supreme Court.

The DoT over the last few quarters asked telcos to undertake immediate measures to improve call quality, including setting up additional mobile towers across the country. — PTI