For a `100 e-challan issued, the department levies `35 as user charges and the same applies to multiple challans issued by the traffic police for violations on different dates.

The traffic police in the city are overcharging traffic violators, or it does appear so, going by the huge “user charges” they are levying on every echallan issues for traffic violations.

For a `100 e-challan issued, the department levies `35 as user charges and the same applies to multiple challans issued by the traffic police for violations on different dates.

For example, the department collects charges of `35 as user charges for `100, `500 and even `1,000 penalty imposed on violators.

Nevertheless, the user charges are pinching motorists who are paying up. In fact, they argue that they are overpaying for the charges taking into account the new gateways of payment introduced by the police department.

“It is a common experience for most people. For every e-challan issued, a person is asked to pay `35 more towards service charge or user charges. There is no option but as the amount is specified in the challan they ask us to pay at the Mee-seva centre.” said Abdul Khadeer Khan, a motorist.

Another motorist T. Arvind Singh said “There is no escape from paying the user charges even when we pay the challans online through banking/ debit cards. The user charges are high and should be waived off to those paying all challans in one go.” he felt.

A few motorists feel that the amount might look paltry if one looks at a single challan but the fact is lakh of challans are issued every year and a whopping amount is collected.