Service quality

You guys do a great job of giving us verdicts on cars and bikes but one aspect that’s missing is the service experience. The most durable relationship is always with the service centre and this is the only place where we get our car time and again for our regular service and any kind of repairs. The job of the sales team is done the moment we take the delivery of our vehicle. Hence, it is very necessary to take the right decision, for which there shouldn’t be any regrets post purchasing the vehicle.

I drive a variety of cars and I also prefer driving them myself to the service centre. It’s truly a very disappointing scenario at the service centre when we see cars being driven rashly and moreover when most of the work has not been carried out. Then last year we bought a Toyota Innova as we had heard a lot about the good after sales service and the fact that Toyota always topped the rankings for overall customer satisfaction survey. When I took the car in for the first service at DSK Toyota in Pune, I was taken around every corner of the service centre to show and explain how the servicing is done and so on. I was impressed, however in the first service one doesn’t really notice any great difference. My car has now clocked over 50,000km so one can imagine the number of times my car has gone in for a service. And the experience has been great. This is the kind of service and user satisfaction any dealer or automobile manufacturer should aim at – and I’ve had enough experience with other brands that I won’t mention as you might not print it. Hope, manufacturers and dealers realise the importance of this kind of customer satisfaction. And I hope your readers keep this in mind next time they buy a car or bike.

Abhishek Kulkarni