Security services provided at Delhi airport best: Quality body
PASSENGERFRIENDLY Doing away with stamping of tags allowed passengers to move on from security area once their baggage is scanned, reducing time spent at security point
The World Quality Congress (WQC), an independent body that judges the standard of quality by corporates, has adjudged services provided by the Central Industrial Security Force (CISF) at Delhi airport as the best airport security across the country.
With this, CISF becomes the first armed police force to get this recognition by the WQC.
Last year, the security provided at Delhi’s Indira Gandhi International Airport (IGIA) was adjudged better than that in international airports such as Dallas, Heathrow, Paris and Dubai by a survey on Airport Service Quality (ASQ).
The removal of baggage tag stamping played a crucial role in CISF winning this award, apart from restoring missing items of passengers and catching passengers trying to smuggle cash or drugs.
“This again shows our commitment towards providing security at the most sensitive airport of the country. We are providing security without causing any inconvenience to the passengers and were judged on various points such as waiting time at security points and the courteous behaviour of staff,” said OP Singh, director general, CISF.
Doing away with stamping of tags allowed passengers to move on from the security area once their baggage is scanned, Singh said.
The World Quality Congress recognises and gives awards for excellence to organisations in their attainment of world-class standard of quality excellence. The awards focus on the contribution of individuals, projects, organisations and technologies.
The award has different categories and CISF had nominated itself for quality excellence award for best airport security. With the entry, CISF had given details of the Delhi airport security in 2,500 words and data to support why they are the best.
The armed police force provides security at airports across the country.