CISF to begin feedback survey at Delhi airport

NEWDELHI: The Central Industrial Security Force (CISF) will begin a 30-day survey from October 1 to take feedback from passengers at Delhi’s Indira Gandhi International Airport (IGIA).

CISF officials said that the survey is being done to assess the performance of personnel and quality of security services rendered by the CISF at the airport.

The survey is scheduled to be conducted for a period of 30 days at the airport.

It will start from October 1 and end on October 30.

Officials said that the passengers would be provided a questionnaire. Apart from four parameters — feeling safe and secure, waiting time at security inspection, thoroughness of security inspection and courtesy and attitude to help; response of initiative i.e. removal of baggage tag stamping at the airports under CISF security cover is also included in the questionnaire.

Recently, CISF has done away with the practice of stamping and tagging of passengers’ hand baggage at 17 airports as part of making air travel easy.

The questionnaire is also related to how the passengers want the security personnel to behave and their expectations at the airports.

Last year, an international survey had revealed that security at Delhi’s Indira Gandhi International Airport (IGIA) is better than international airports such as Dallas, Heathrow, Paris and Dubai.