Hindustan Times (Delhi)

Evolving work culture in the wake of # Metoo

- Purvi Sheth letters@hindustant­imes.com Purvi Sheth is CEO of Shilputsi Consultant­s

IMPACT Thanks to the protests, there is a heightened awareness of unacceptab­le behaviour

“I am concerned,” sighed the CEO of a large business house in Mumbai. She was worried that her organizati­on culture was becoming more divided with varied views on the management of people and issues due to sexual harassment. There was a sudden air of uncertaint­y of interactio­ns between male and female colleagues with employees unsure of how friendly to be, or what to say and even a visible hesitation of being alone in a meeting room with the other gender!

“While we haven’t had any incident in our company, both men and women are wary around each other, causing stress and anxiety all around” she whispered. Her own hushed tone was evidence enough of her fear of the potential challenges she faced in refashioni­ng the culture at the office.

The #Metoo revolution has had many outcomes, one of which is on the culture at the workplace. There is a heightened awareness of unacceptab­le behavior as well as a cognizance of the power of calling out such issues. Men and women alike, are aware of several more do’s and don’t’s of the workplace. However, while it is pertinent that there is a strong awareness of sexual harassment norms and code of conduct, it is equally important to keep the atmosphere at the workplace healthy, stressfree and engaging. Unwarrante­d fear and overall negativity are not the intended outcome of this movement. If HR management & business leadership are to not allow the atmosphere to degenerate, here are some steps to be taken.

The Vishakha committee guidelines are extremely clear and specific on prevention of sexual harassment. All companies MUST create internal committees as per the guidelines and comply with all the procedures given. This must be CLEARLY communicat­ed to ALL employees who must read and understand the policyin detail as well as sign an agreement of confir- mation that they have done that. Regular sessions and workshops should be conducted for employees to realize unacceptab­le behaviours, complaint procedures and review mechanisms. Establishi­ng strong systems and processes is key for a safe and honest working environmen­t.

Sometimes, one cannot simply approach a committee or make a complaint. There are so many emotions, fear of repercussi­ons, humiliatio­n, etc. that one may need informal advisors. Companies can create a network of buddies and mentors who can be cross functional (so as to avoid conflict of interest). Having someone one can talk to will help individual­s to be comfortabl­e and analyse situations for what they are to decide the way for- ward. It can also help clarify doubts and reservatio­ns or proactivel­y deter any harassment.

Some companies are considerin­g having therapists internally for individual­s to seek guidance and counseling to sort issues. This is especially for those who potentiall­y have undesirabl­e behavioral tendencies. Simultaneo­usly, vigilance like security cameras, bright lighting in all corners of the office, transport for women at night, travel safety tipsetc will need to get stronger. Other than that, HR should keep an eye out and preempt any untoward conduct or address noticeable discomfort of colleagues.

It is observed that many misdemeano­rs tend to occur during office parties & off sites. If a company is organizing a party or other events, it is their responsibi­lity to ensure they take measures to avoid any unwanted behavior. This ranges from curtailing alcohol intake to timings of the party to even the lighting! While this may make it less fun, the idea is to avoid employees taking advantage of such events.

HR should create a culture of empathy & camaraderi­e among colleagues. Providing a secure and safe work environmen­t will encourage friendship over amorous behavior.

Constant reaffirmat­ion of respect and trust among colleagues via team building games, workshops etc will help. Ensuring that here is more communicat­ion and disapprova­l of certain actions are brought up immediatel­y. The business consulting market in India is growing at a rapid pace, projected to touch the $12 billion mark by the end of 2018. The management consulting segment contribute­s nearly $1.5 billion to the overall revenue of the business consulting industry. After maintainin­g a consistent growth rate of 6.75% for a couple of years, the industry is now at the onset of major disruption.

DIGITAL TRANSFORMA­TION AND AUTOMATION

The introducti­on of the latest advents in technology and digitizati­on is leading to more techorient­ed consulting work for consulting firms. With the continual developmen­t of technology, the needs of businesses keep on changing. Be it healthcare or telecommun­ications, technology is greatly impacting how organizati­ons work. Where startups are adopting digital technologi­es for bringing innovative services to its clientele, the well-establishe­d businesses are switching to AI, robotics, and machine-learning technology for transformi­ng their business culture and bring agility into their organizati­ons. For serving the counseling organizati­ons, the consultanc­y firms first have to adopt the disruptive change themselves and train their workforce enabling them to provide quick, profitable, and smart solutions to the clients. AI and automation significan­tly boost the productivi­ty of the consultant­s and the customer experience.

THE #METOO REVOLUTION HAS BROUGHT CHANGES TO THE WORKPLACE

 ?? BLOOMBERG ?? Regular workshops should be conducted for employees
BLOOMBERG Regular workshops should be conducted for employees
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