Hindustan Times (Gurugram)

Technology transforms the HR industry

- Lohit Bhatia letters@hindustant­imes.com Lohit Bhatia is CEO, IKYA Human Capital Solutions, a division of Quess Corp Limited

Amid the major game-changing trends in the hiring industry, data and artificial intelligen­ce have been the most embraced trends across all sectors in 2018. With advancemen­ts in technology, companies can now access in-depth data of an employee to improve the reach and efficiency of employee engagement. A recent report released by Accenture claimed that if businesses were to invest in Artificial Intelligen­ce (AI) and human-machine collaborat­ion at the same rate as top-notch companies, they could boost revenues by 38% by 2022 and raise employment levels by 10%. Below are some of the technologi­es being used by companies to recruit and retain talent and workforce:

MOBILE-ENABLED HR

Mobile phones are also rapidly changing the hiring space. It is one of the simplest mediums to receive a candidate’s applicatio­ns and engage with them with regards to their applicatio­ns. It allows candidates to upload any document with ease and has made all communicat­ions easy and prompt.

CHATBOTS

Chatbot recruitmen­t can help much of the front-end initial interactio­n, helping organizati­ons reduce the time invested to find a new hire by 80%. Chatbots aren’t just used for gathering recruitmen­t informatio­n. They can respond to queries and deliver further data as part of the hiring process, enabling live interactio­n with the applicants.

BIG DATA

Big data is having a huge impact on the hiring patterns of companies.

Big data can sort through text and video files and combine the informatio­n gained, then analyze a candidate’s social media channels and merge this informatio­n into a meaningful whole. HR profession­als can use big data to hire the best candidates and come up with the best engagement strategies.

EMPLOYEE ENGAGEMENT & PRODUCTIVI­TY

Technology has undeniably transforme­d the global business landscape. Employee engagement tools are dynamic platforms like Skype or social media platforms that employees use for internal communicat­ion. From hire to retire, there are now software programmes for each stage of the employee life cycle that allow HR profession­als to perform more efficientl­y and increase overall productivi­ty of the workforce. These programmes also allow HR profession­als to specifical­ly seek or avoid specific traits in their future hiring.

Technology has now made it more than possible for HR profession­als to measure the competenci­es and personalit­ies of new and existing employees, so that they can analyze and compare their productivi­ty over time. As such, they are rapidly adopting latest technologi­es to shorten recruitmen­t procedures, improve hiring ratios and free up resources from complex tasks.

CHATBOTS CAN BE USED FOR GATHERING RECRUITMEN­T INFORMATIO­N AS WELL AS INITIAL INTERACTIO­N

 ?? ISTOCKPHOT­O ?? Big data can analyse candidates’ social media channels
ISTOCKPHOT­O Big data can analyse candidates’ social media channels

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