Now, use tablets to pro­vide in­stant feed­back

Hindustan Times (Lucknow) - - NATION - HT Cor­re­spon­dent let­ters@hin­dus­tan­times.com

Now, you can in­form the In­dian Rail­ways in­stantly if some­thing is wrong with the food and ser­vices of­fered in pre­mium trains.

Tablets will be used for in­stant feed­back, sim­i­lar to its use in high-end restau­rants.

Ac­cord­ing to sources, the tablets would be in­tro­duced in Tejas, Ra­jd­hani, Au­gust Kranti and Shatabdi Ex­press from Satur­day.

The tablet was used on a trial ba­sis for the first time on the Ahmed­abad-Delhi Ra­jd­hani on Thurs­day.

IRCTC chief spokesper­son Pi­nakin Mo­rawala said, “the tablets will help us get cus­tomer feed­back im­me­di­ately. This will help us not only to im­prove the qual­ity of food and ser­vices but also will let us know the cus­tomer feed­back.” said an IRCTC of­fi­cial who did not wish to be named.

“We have re­ceived the tablets and have given it to our staff. The tablets for pas­sen­ger feed­back will be in­tro­duced in Tejas Ex­press and Ra­jd­hani from Satur­day.” said Arvind Malkhede, Gen­eral Man­ager, West Zone, IRCTC.

The soft­ware on the tablet records the name, phone num­ber and train de­tails of the pas­sen­ger.

Then it poses a se­ries of ques­tions to de­ter­mine the food ex­pe­ri­ence on the jour­ney.

Once recorded, pas­sen­gers will get a mes­sage on their mo­bile phones, thanking them for the feed­back and check­ing if the in­for­ma­tion pro­vided to the Rail­ways is gen­uine.

The move comes af­ter pas­sen­gers aboard the Tejas Ex­press had ear­lier com­plained of flimsy quan­ti­ties of food and no break­fast.

THE MOVE COMES AF­TER PAS­SEN­GERS ABOARD THE TEJAS EX­PRESS EAR­LIER COM­PLAINED OF FLIMSY QUAN­TI­TIES OF FOOD AND NO BREAK­FAST

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