1912 to become a world class service: UPPCL

LUCKNOW: Encouraged by the feedback, the UP Power Corporation Ltd (UPPCL) has decided to further strengthen its toll-free 1912 helpline to make it a worldclass service.

UPPCL chairman and principal secretary, energy, Alok Kumar directed officials to make all necessary changes in the service by August 31, after he along with managing director, Aparna U reviewed the service at a meeting here on Wednesday.

He asked officials to ensure disposal of all complaints received on the helpline in a time-bound manner and stressed that complaints must not be treated as disposed of till the satisfaction of consumers.

“We have to make 1912 a world-class, effective and accountable service,” he said asking officials to do whatever was required to achieve the goal. He said senior officers must

IT WAS FOUND THAT 7,73,323 COMPLAINTS WERE RECEIVED ON 1912 HELPLINE SINCE ITS LAUNCH ON APRIL 12, 2017

review action taken on the complaints regularly. Superintending engineers of the respective areas would be responsible for getting the grievances redressed, he added.

During the course of review, it was found that 7,73,323 complaints were received on 1912 helpline since its launch on April 12, 2017.

About 97% of the complaints received had already been disposed of, it was claimed.

Of the total complaints, 17,919 pertained to transfer damages alone, 26,666 related to the sanction of new electricity connections and 1,03,457 complaints related to inflated or wrong billing.