Hindustan Times (Patiala)

Digital transforma­tion is a necessity in government for delivering citizen-centric services

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“With the evolution of technology and the will to implement this technology for the betterment of citizens, we are seeing a massive transforma­tion every day in the Government Sector” Som Satsangi Managing Director, Hewlett Packard Enterprise India

Even sort or meant with touts “government-related slow To make registerin­g address used of and a or officials, taking decade government-related bribes. government as inefficien­t. done—be a this synonym days a back, So or new very much resorting off, getting work” it business— issue for haggling banking services so, being is that and any paperwork often to transparen­t, launched to accessible make in his all in locality, to government 2006, Plan the the common through with National (NeGP) a services vision service resident was eGovernanc­e More Union March delivery than Cabinet 2015, outlets. 10 approved in years its meeting since, a digital the in overhaul named e-Governance “e-Kranti” of government or Plan the 2.0. services National This project government envisions through reforming technology the and electronic delivery of services—which continues to be one of the prime areas of focus in the Digital India initiative. One such example of digital transforma­tion is the Madhya Pradesh government’s project to implement India’s first cloudbased Integrated Command and Control Center (ICCC) resulting in improved security and safety for citizens. This smart city project will be set up and managed (for 5 years) by Hewlett Packard Enterprise (HPE) India and covers 7 key cities of the state including Bhopal, Gwalior, Jabalpur, Indore, Ujjain, Satna, and Sagar. It will help the state in many ways, including disaster management, pollution management, and traffic management by leveraging integrated communicat­ion centres. Talking about the ongoing digital revolution in governance, Som Satsangi, Managing Director of HPE India - which is a key enterprise partner for the government - said that this transforma­tion is happening at a rapid pace which was not expected three to four years back. This is helping create financial inclusion, better e-governance, delivering citizen-centric services effectivel­y, and reaching out to citizens in remote places for the betterment of their lives. Connectivi­ty and robust IT infrastruc­ture is enabling this transforma­tion and digital is the backbone of this journey,” he said on a special discussion around Digital Transforma­tion and its impact in Govt and Public Sector. As part of their CSR initiative­s, HPE has also partnered with various state government­s to implement close to 100 E-Health Centres across the country, which provide cloud-based primary health solutions, comprising tele medicines, e-diagnostic­s, and patient dashboards. While India’s progress with digital transforma­tion is more than satisfacto­ry, there are many challenges that still lie ahead. Currently, India imports around $100 billion worth of electronic goods which may reach $400 billion by 2020, according to government data. To promote inclusive growth, electronic manufactur­ing in the country needs to be ramped up. Apart from building technical infrastruc­ture, the government needs to build its institutio­nal capacity and train its employees so that these services can reach the doorstep of every citizen and create a long-lasting developmen­tal impact. Key partnershi­ps with global IT players such as HPE can go a long way in making this possible.

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