AN ISOLATED INCIDENT: CUSTOMERS

This is an isolated incident, it doesn’t affect me much. But I’ll just be a bit more careful with the orders I receive. Why did the delivery guy do this? These people work round the clock, they hardly get any time to eat. The other possibility could be that they must have done this out of spite for the company/owner or rude customers who repeated orders and feel entitled; like asking the delivery guy to pick extra stuff such as a cold drink or cigarettes. I don’t think one incident will make customers, especially bachelors and millennials like me, lose trust in food delivery services. However, this is a shocker for the older generation. The take-away from this is to blame the individual, not the company. Abhimanyu Harlalka, Consultant To tell you my opinion, delivery guys are overworked. They work hard, and round-theclock. Maybe this guy was hungry and just wanted to grab a bite. Delivery guys don’t do the packaging, they just deliver the food. So, it is the restaurants that need to take some responsibility when it comes to packaging as this affects their brand too. If this becomes a trend then it’s obvious that people will lose faith in delivery boys. And this will be a big loss to the whole online food delivery ecosystem. However, I admit this incident got me thinking. Maybe, from now on, I’ll pick up my food rather than ordering online.

Srishti Doonga, HR professional