How Facebook made its data exploitation crisis even worse

Facebook Inc. tried to get ahead of its latest media firestorm. Instead, it helped create one.

The company knew ahead of time that on Saturday, the New York Times and The Guardian’s Observer would issue bombshell reports that the data firm that helped Donald Trump win the presidency had accessed and retained information on 50 million Facebook users without their permission.

Facebook did two things to protect itself: it sent letters to the media firms laying out its legal case for why this data leak didn’t constitute a “breach.” And then it scooped the reports using their information, with a Friday blog post on why it was suspending the ad firm, Cambridge Analytica, from its site.

Both moves backfired. On Friday, Facebook said it “received reports” that Cambridge Analytica hadn’t deleted the user data, and that it needed to suspend the firm. The statement gave the impression that Facebook had looked into the matter. In fact, the company’s decisions were stemming from information in the news reports set to publish the next day, and it had not independently verified those reports, according to a person with knowledge of the matter. By trying to look proactive, Facebook ended up adding weight to the news.

On Saturday, any good will the company earned by talking about the problem first was quickly undone when reporters revealed Facebook’s behind-thescenes legal maneuvering. “Yesterday Facebook threatened to sue us. Today we publish this,” Carole Cadwalladr, the Observer reporter, wrote as she linked her story to Twitter, in a post shared almost 15,000 times.

SAN FRANCISCO:

Mark Zuckerberg’s fortune dropped $4.9 billion Monday as investors weighed reports that a political advertising firm retained information on millions of Facebook Inc. users without their consent.

Facebook said Friday that Cambridge Analytica, the advertising-data firm that helped Donald Trump win the US presidency, received user data through an app developer on its social network, violating its policies.

NEW YORK:

The Guardian said it had nothing to add to her statement. The Times confirmed that it too received a letter, but said it didn’t consider the correspondence a legal threat.

Front-running the stories along with the letters to newsrooms are but two of several ways Facebook failed to contain fallout from the Cambridge Analytica revelations. Silence on the part of chief executive officer Mark Zuckerberg and Chief Operating Officer Sheryl Sandberg didn’t help. Nor did a report late Monday in the New York Times that chief security officer Alex Stamos is leaving after clashing with other executives, including Sandberg, over how Facebook handled Russian disinformation campaigns. Facebook said Stamos is still at the company, but didn’t outright deny that he plans to leave.