Top carmakers look to put in place service networks, infra
As top passenger vehicle manufacturers Hyundai Motor India Ltd and Maruti Suzuki India Ltd gear up to launch their electric vehicles (EVs) in the next two years, the narrative around electric mobility has slowly moved towards customer satisfaction and how companies can provide comprehensive service.
Hyundai Motor India Ltd, the wholly-owned subsidiary of the South Korean manufacturer, will launch its Ioniq electric vehicle in 2019 and the company has started working on ways to provide complete solution to potential customers, be it in after-sales service, availability of spare parts or repairs.
“From our perspective, we are very clear. We are asking the government to make policies so that we can give the industry what it wants. We have already started looking at how we can generate infrastructure (like retail and service points) for this. We have
NEWDELHI:
started talking to our parent company,” said Puneet Anand, senior general manager (marketing) and group head, Hyundai Motor India Ltd.
Earlier this year, in an interview to Mint, Kenichi Ayukawa, managing director of Maruti Suzuki India Ltd, said that as far as Maruti Suzuki is concerned, it has to establish charging stations in some areas in collaboration with dealers and business partners. “As long as we sell the vehicle, we have to arrange something for the customers. That is simple logic. It will be difficult to offer electric vehicles on the rural side; but in city areas, it is possible to establish charging stations at some points. We are just starting those kinds of studies,” said Ayukawa. Maruti Suzuki is at present conducting a survey to gauge customer expectations from electric vehicles.