Hi-tech ticket vend­ing ma­chines for 2 sta­tions

THE MA­CHINES WERE FIRST IN­TRO­DUCED IN DE­CEM­BER 2013. THEY WILL IS­SUE FIRST AND SE­COND-CLASS TICK­ETS AND RE­NEWAL OF SEA­SON TICK­ETS

Hindustan Times ST (Mumbai) - HT Navi Mumbai Live - - NAVIMUMBAI - Sang­hami­tra Sengupta sang­hami­tra.sengupta@hin­dus­tan­times.com

Com­muters queu­ing up across har­bour line sta­tions in Navi Mum­bai might soon get respite from the daily or­deal.

To ease the huge rush of com­muters due to lack of man­power to run all the ticket coun­ters, the cen­tral rail­way has now de­cided to in­tro­duce cur­rency-cum-coin ticket vend­ing ma­chines (COTVMs) in the city.

To be­gin with, the ma­chines which are both cash/coin op­er­ated will be first put up at Vashi and Pan­vel. Cur­rently, the COTVM ma­chines are in­stalled at CST, Dadar, Kurla, LTT, Church­gate and Mum­bai Cen­tral.

The ma­chines were first in­tro­duced in De­cem­ber 2013 at CST and Church­gate sta­tions on a trial run how­ever af­ter re­ceiv­ing good re­sponse the rail­ways are slowly in­tro­duc­ing at other sta­tions as well.

Of­fi­cials said that there have been re­peated com­plaints from the com­muters in Navi Mum­bai as well as the pas­sen­gers’ wel­fare as­so­ci­a­tions on the lack of func­tion­ing ticket coun­ters in the sta­tions. “Hence we de­cided to in­stall th­ese ma­chines on the har­bour line sta­tions of Vashi and Pan­vel first and grad­u­ally at all the other sta­tions. The COTVMs are con­ve­nient to use where com­muters just need to insert a cur­rency note or coin to get the tick­ets,” said AK Singh, PRO Cen­tral Rail­way.

To help the com­muters a list of do’s and don’ts will be put up on top of the COTVMs. The ma­chines will is­sue first and se­cond-class tick­ets and plat­form tick­ets, re­newal of sea­son tick­ets.

Com­muters strug­gling to get a ticket in the long queues ev­ery day will be re­lived with the new ma­chines in place.

“Get­ting a ticket in most of the sta­tions es­pe­cially in the rush hours is a task and we face de­lay al­most ev­ery day. The in­stal­la­tion of the COTVMs is a good ini­tia­tive how­ever rail­way au­thor­i­ties should en­sure it is free of tech­ni­cal glitches and main­tained reg­u­larly,” said Rid­dhi Sanyal, 23, res­i­dent of Sea­woods.

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