Cops get eti­quette lessons for vis­i­tor-friendly po­lice sta­tions

SES­SION STARTS Of­fi­cers asked to give time to vis­i­tors, lis­ten to them, try to solve prob­lems quickly

Hindustan Times ST (Mumbai) - HT Navi Mumbai Live - - NAVI MUMBAI - Pranab Jy­oti Bhuyan pranab.bhuyan@hin­dus­tan­times.com

In an ef­fort to en­sure that ev­ery res­i­dent is greeted by po­lite polic­men at po­lice sta­tions, the Navi Mum­bai po­lice have started train­ing ses­sions for their per­son­nel.

The first ses­sion was held at the po­lice com­mis­sioner’s of­fice at Be­la­pur on Tues­day.

Navi Mum­bai po­lice com­mis­sioner Prab­hat Ran­jan ear­lier told Hin­dus­tan Times that to im­prove the ser­vice de­liv­ery sys­tem, they roped in two agen­cies, which con­ducted a sur­vey in all po­lice sta­tions in the city. The agency peo­ple vis­ited the po­lice sta­tions as com­mon ci­ti­zen to get a first­hand ex­pe­ri­ence.

“None of our of­fi­cials asked for bribe when th­ese peo­ple went to the po­lice sta­tions to file an FIR or make some en­quiries. How­ever, there were enough scopes to im­prove the sys­tem. Ac­cord­ing to the agency re­ports, our of­fi­cers send peo­ple from one po­lice sta­tion to an­other, which is un­nec­es­sary at times. There­fore af­ter get­ting the re­pots from both the agen­cies, we have started the train­ing ses­sions for our of­fi­cers,” Ran­jan said.

“Now-a-days ev­ery­one is busy and peo­ple don’t have time to visit a po­lice sta­tion again and again for a small work. There­fore, we have asked our of­fi­cials to give re­quired time to the vis­i­tors, lis­ten to them prop­erly and try to solve their prob­lems as soon as pos­si­ble. The of­fi­cials hold­ing charge of the sta­tion (thane amal­dars) play a cru­cial role in this re­gard. So we are train­ing the se­nior as well as the ju­nior of­fi­cers,” he added.

Prashant Kheire, deputy com­mis­sioner of po­lice (head­quar­ters) said, “The po­lice de­part­ment is fully re­spon­si­ble for main­tain­ing the law and or­der sit­u­a­tion and de­tect­ing and pre­vent­ing crimes. So the res­i­dents should have faith in us and that is not pos­si­ble with­out good com­mu­ni­ca­tion.”

“We have been hold­ing meet­ing with the res­i­dents at dif­fer­ent places for the past sev­eral months. Now by train­ing our of­fi­cials to re­ceive peo­ple pro­fes­sion­ally we want to cre­ate a bet­ter un­der­stand­ing be­tween the res­i­dents and our of­fi­cials,” he added.

The po­lice have also started putting feed­back box at the po­lice sta­tions. If any­one has any com­plaint against any po­lice of­fi­cial, he or she can write about it and put the let­ter in the box. One feed­back box has been put at Vashi po­lice sta­tion too.

Ran­jan said, “We are also plan­ning to form a cen­tral­ized team who will call the vis­i­tors or vice versa to know their re­ac­tion. It will make the en­tire sys­tem more trans­par­ent.”

The res­i­dents have wel­comed this move. Prashant Shinde, 40, a res­i­dent of Nerul said, “We think the new sys­tem will bring a change to the sys­tem, if the rules are fol­lowed. It may trans­form the po­lice from ‘men in uni­form’ to ‘friends in uni­form,” he said.

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