INDIGO TO WAIVE CHANGE FEE ON BOOKINGS FROM APRIL 17 TO 30

MUMBAI: Looking at the uncertainty in air travel owing to the surge in Covid-19 cases and curbs on the movement in various Indian states, budget carrier IndiGo announced to waive the change fees on new bookings made from April 17 till April 30. The airline also announced that passengers will be able to make unlimited changes for new bookings made till April 30 on regular fares under this offer. IndiGo is the second airline after SpiceJet to introduce such a waiver.

“There is no change in the cancellation fee, and that will be chargeable,” the airline spokesperson said.

Sanjay Kumar, chief strategy and revenue officer, IndiGo, said, “This offer is in line with our philosophy of providing our customers a hassle-free experience, and giving them muchneeded flexibility, especially in these times.”

On March 31, SpiceJet introduced the offer where passengers who booked direct domestic flight tickets from March 27 to April 4 were eligible for a onetime waiver on the change fee for the travel period between March 27 and June 30. However, the airline had clarified that the fare difference between two places (in case of sector change) will be applicable for flight changes and the customer will have to pay the additional amount, if required, and that in case the fare of the changed sector is lesser than the original sector booked, the difference will be refunded to the passengers. The airline specified that the ‘zero change fee’ offer cannot be clubbed with any other scheme, offer, discount or promotion.

Meanwhile, IndiGo has transported 81,437kg of vaccine shipment from January 12 to April 12. SpiceJet has tied up with various airports and companies for storage and delivery of vaccines. Air India, Vistara and GoAir, too, have transported vaccines.