I-T DEPT CREATES 3 EMAIL IDS FOR TAXPAYERS’ GRIEVANCES

NEW DELHI: The Union government has created three dedicated email addresses for income taxpayers to register grievances related to faceless tax assessment, penalty and appeals, the Income Tax (I-T) department said on Saturday.

The three email addresses are samadhan.faceless.assessment@incometax.gov.in; samadhan.faceless.penalty@incometax.gov.in; and samadhan.faceless.appeal@incometax.gov.in it said. The move is aimed to further improve services in alignment with the taxpayers’ charter, the department said.

Prime Minister Narendra Modi had released India’s first charter of taxpayers’ rights and duties on August 13, 2020 ahead of the 74th Independence Day.

Launching the ‘Honouring the Honest’ platform on August 13 last year, PM Modi said: “This platform consists of major reforms such as faceless assessment, faceless appeal and taxpayers’ charters. The faceless assessment and the taxpayers’ charter have been implemented from today, while the facility for faceless appeal will be available to the people of the country from 25 September, which is the birth anniversary of Deen Dayal Upadhyay ji.”

Meeting the objectives of the charter, the I-T department adopted technology-driven faceless schemes to make tax administration transparent and to end overreach by officials.

The faceless tax processing system was first proposed by the PM in 2017 and received a mention in the first budget tabled by finance minister Nirmala Sitharaman on July 5, 2019.

The system enables a random selection of tax cases through artificial Intelligence and machine learning, with reduced discretion of officials.

The objective of faceless assessment is to completely eliminate physical contact between the taxpayer and the taxman to make tax administration objective, transparent and corruption-free.

The faceless appeal was launched by the government on September 25, 2020 to eliminate discretionary powers of the taxman and curb corrupt practices.