Hospitality Talk

‘sustainabi­lity is not a choice’

The COVID-19 crisis may have expedited the adoption of sustainabl­e practices in the travel and tourism world.

- Nisha Verma

The COVID-19 crisis may have expedited the adoption of sustainabl­e practices in the

travel and tourism world

One thing that the COVID-19 crisis has reignited is the focus on sustainabi­lity, and more importantl­y, its necessity in the post-COVID world. While earlier the subject of sustainabi­lity being part of all tourism activities was often debated, today, it only gets a resounding yes from all corners of the travel and tourism world.

Shoba Mohan, Founder, RARE India, says that while there are people who feel sustainabi­lity needs to be followed as a strategy, some others believe that it has to be set aside. “It’s all about individual understand­ing. Today, with nature reviving itself, I hope people take cognisance of the fact that sustainabi­lity is not a choice. While COVID-19 might affect many of us, climate change affects each one of us. With earthquake­s, locust swarms, etc., what more does one need to be told that we are in the throes of a massive climate crisis?” she questions.

Mohan insists that sustainabi­lity is not difficult to follow. “One doesn’t need to do much. All you need is legal compliance to be put up by the government, you need the ministries to put up some policies for overtouris­m, etc. As a tour operator, one just has to ensure that you make your operations sustainabl­e, try and keep away from plastic, try and use hotels and services that are really focused on these things. We can all work towards sustainabl­e tourism. Change happens not when everybody is doing all the things under sustainabl­e travel, it happens when each one of us does at least some of the things that make up sustainabl­e and responsibl­e tourism,” she asserts.

Steve Borgia, CMD (Creator, Mentor, Developer), INDeco Leisure Hotels is an advocate of responsibl­e and sustainabl­e tourism. He has made sure that the brand has the ethos of sustainabi­lity and responsibi­lity at its core. He believes that sustainabi­lity is the second name of spirituali­ty. “Tourism that does not benefit local communitie­s is not fair tourism. We need to understand sustainabi­lity as the other side of spirituali­ty. Just like spiritual rules, we need to frame sustainabi­lity rules and make India live longer. We need to have a new relationsh­ip with Earth. We must transform our products and the way we offer services. We have to offer them in a way that guests want and feel safe with,” he shares.

Some brands, in fact, are already bringing in that change. Rakesh Mathur, Director, Lords Hotels & Resorts, says, “In warfare parlance, in such a situation, you take no chances. You adopt a zero-risk policy towards guests, staff, suppliers and all stakeholde­rs. This is the guiding principle behind any workstatio­n, process, service design, procuremen­t that we have to adopt. Hygiene, sanitation, sustainabl­e and responsibl­e practices must become the norm. This is what we have implemente­d at Lords Hotels. Sustainabl­e tourism practices are here to stay in the post-COVID world, even when a cure is found. Hotels being high consumers of resources and high producers of effluents play a vital role in this. We took initiative­s to implement sustainabl­e tourism practices even before COVID-19 spread. Initiative­s like minimising plastic, use of glass water bottles, use of dispensers for daily hygiene amenities, water recycling, plants inside the property for cleaner air, etc., to mention a few, were adopted.”

SHOBA MOHAN All you need is legal compliance to be put up by the government”

STEVE BORGIA We need to understand sustainabi­lity as the other side of spirituali­ty”

RAKESH MATHUR Sustainabl­e and responsibl­e practices must become the norm”

The cloud has been one of the most emergent hospitalit­y tech trends since the past few years and has now gained even bigger traction since the global lockdown. Lots of hoteliers around the globe are ‘joining the cloud’ with their newest tech innovation­s and suite of solutions for a sagacious reason. Cloud-based multi-property accommodat­ion management technology is real-time, fail-safe, can integrate with a broad range of other software and hardware solutions, and can be curated to cater to the specific requiremen­ts of the community therein offering unparallel­ed opportunit­ies for expansion and growth.

Both large and small hoteliers who have started shifting to cloud-based solutions are already witnessing a big rise in productivi­ty. All they require is a computer, tablet and a steady internet connection. The centralise­d dashboard offers a state-of-the-art built-in front-desk management system, channel manager, POS functions, housekeepi­ng supervisio­n, rate shopper, reputation management, website builder, payment gateway, booking engine, reports, analytics and more. Accommodat­ion providers can manage multiple properties, operations, business relations, guests, travel agents and corporate clients from anywhere 24X7.

A new age indigenous entrant who is making waves in the hospitalit­y management technology domain is Streetgoos­er. Founded in 2019 by three visionarie­s, Shakthivel­u M, John Varghese and Deenath Sharma, the trio collective­ly bring together decades of rich expertise and diverse experience across the global travel, tourism, airlines, hospitalit­y, entertainm­ent and IT sectors.

Starting out from humble village background­s and working their way up into leadership positions in various domains around the world gave them a unique bird’s eye perspectiv­e of the potential of Tier-3 towns and small villages in offbeat locales, bursting with potential and opportunit­y in the accommodat­ion sector but not having the capability to reach out to consumers looking for that rare exotic destinatio­n for their M!CE engagement or holiday requiremen­ts. This led to the trio designing a unique hotel management software with an interestin­g ideology ‘We want to change the Neighbourh­ood into a

The contempora­ry style Beverly Bar Cabinet by IDUS is designed with artistic embellishm­ent of indigenous materials like best quality wood including rich red velvet in its interiors and diagonally crossed steel legs at its base. The cabinet has sufficient storage space and additional sections like shelves and columns to hold the bottles and other bar essentials. With an easy-to-use latch, Beverly Bar Cabinet has been specially designed for storing liquor. It comprises a separate section to store over 10 wine bottles and separate drawers for additional storage. The cabinet allows you to keep your beverages collection dust free.

Beyond Designs Home has unveiled a collection of exquisite tableware which promises to transform everyday dining into a refined experience. Playing on the eternal allure of the blue and white palette, the dinnerware and serveware range pays homage to spring motifs. Floral patterns, vines, frolicking birds, etc., lend the collection a typically classic look that is charming and ageless.

OBEETEE, India’s largest hand-woven carpet makers have launched their latest hand-loomed Turkish patterned collection, Rumi. The collection is a potpourri of myriad colours, textures and revelation­s which are amalgamate­d into a unique and stylish pattern curated to soothe your eyes with its minimalism. For this collection, the fibres of bold textural shades are knotted using a Turkish technique and combining it with a modern contrast with the intricate Islamic designs flowing on this elegant Rumi rug. These have been crafted from a tri-colour hand-spun woolen fibre with soft colours and exquisite knotting which make them alluring for all.

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