OKINAWA: WAY OF SAYING THEY CARE
Okinawa, through its unique initiatives, organises campaigns to help customers deal with maintenance, servicing and battery issues
With the ongoing debate on the functionality and practicality of the electric two-wheeler, we reached out to Okinawa to ask about the myths of running and owning electric vehicles in Indian weather and road conditions.
What makes Okinawa a responsible brand?
Okinawa’s top priority is the safety of its customers. As a result, the company continues to raise awareness about battery usage through its online and offline collaterals. One such campaign is the Power Pack Check Up Camps. The company has considered it an important corporate responsibility to further enhance customer safety and confidence in using electric two-wheelers. Okinawa
Autotech strongly advises its customers to be extremely vigilant and cautious when it comes to electric vehicles and batteries. Through its service campaigns like ‘Mileage Ka Maharaja’ and ‘Power Pack Check Up Camps’, the company advises its customers on several crucial aspects regarding the health of their vehicles and the power packs. The customers are educated on facets such as using only OEMspecified chargers for specific battery types and not to interchange or use nongenuine chargers. If the battery becomes hot, emits an odour, deforms or exhibits any other abnormal behaviour while in use, please immediately stop all operations, isolate and store it separately. On the side, also notify your nearest dealer. Charge the battery for no more than two hours and only with a 240-volt, 15-amp socket with proper earthing and wiring connections. It is advisable not to charge the battery in humid conditions, any wet area or in direct sunlight. Battery storage is also of prime importance. It should be kept in a clean, dry and ventilated area away from any corrosive and flammable substances.
What are the customer awareness initiatives undertaken by Okinawa?
‘Mileage Ka Maharaja’ is one awareness campaign that has gained popularity among users. The campaign is designed to spread awareness of battery handling, bursting myths and easy adoption of electric two-wheelers in the Indian market. This enforces the alignment of our motto, ‘We Deliver What We Promise’. “Satisfied customers are the only future for any business and we have to be the most delighted player in the eye of the customers. This could not have been possible without the support of our dealers,” says
Jeetender Sharma, founder and MD, Okinawa Autotech.
As part of the larger programme, the company has organised more than 100 rallies in the last four months for its customers. Free vehicle health checkups as well as mileage testing based on voltage drop calculations were provided by company authorised dealerships. In addition, a seminar on dry washing and vehicle maintenance is also held to educate the customers.
The ‘Power Pack Check Up’ camps have helped in promoting face-to-face engagement with our customers, out of the 1.5 lakh vehicles already running on the road, to reinforce critical areas of battery maintenance and safety. The purpose of these camps is to provide customers with a complete vehicle checkup, especially on electrical connections and battery connectors, through our dedicated service team.